FIKA Retail Experience Leader

Join FIKA as a Retail Experience Leader and transform cannabis retail. Lead your team in providing high-quality service while maintaining operational excellence.

This role requires a dedicated Retail Experience Leader to manage store operations and staff while promoting outstanding customer relations. You will facilitate employee training, resolve customer issues, and maintain compliance with company standards. Your position plays a crucial role in creating an inviting environment for all customers.

Key Responsibilities:

• Oversee opening and closing procedures, including alarms

• Assist customers, fostering meaningful connections

• Implement sales strategies and mentor the team

• Maintain knowledge of products and compliance

• Escalate team issues to store managers efficiently

Requirements:

• High school diploma or GED required

• Experience in customer service and retail management

• Positive attitude and strong work ethic

• Proficient in conflict resolution and negotiation

• Ability to adapt in a fast-changing environment

Drive your team to new heights of service excellence at FIKA while enriching customers' retail experience.
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