Part-Time Floor Manager - Square One

FLOOR MANAGER

At Lisa Gozlan, we inspire confidence and personal style through elevated, modern design. Our boutiques are at the heart of this vision—creating spaces that foster connection, discovery, and self-expression. As we continue to grow, we remain dedicated to crafting timeless pieces while delivering exceptional client experiences both in-store and beyond.

Location:

Square One, Mississauga

Employment Type:

Part-time
Work Arrangement:
On-site

Reports to:

Floor Manager

Job Status:
Existing Vacancy

Lisa Gozlan Jewelry is seeking a passionate and customer-focused Floor Manager to oversee the daily operations of our sales floor at our Square One location.

The Floor Manager plays a critical leadership role in delivering an exceptional luxury retail experience while ensuring the seamless execution of daily boutique operations. As a key member of the management team, the Floor Manager is responsible for driving sales performance, cultivating a client-centric culture, maintaining operational excellence, and leading a high-performing sales team. This individual serves as a brand ambassador, ensuring every aspect of the boutique reflects the brand's values, standards, and commitment to excellence.

General tasks include but are not limited to:

• Oversee the daily operation of the showroom, ensuring all opening and closing procedures are executed accurately and efficiently.
• Ensure compliance with all company policies, procedures, security protocols, and operational standards.
• Monitor daily floor activity to ensure a seamless and elevated client experience throughout all business hours.
• Maintain a safe, secure, and organized work environment while adhering to loss prevention, and health and safety practices.
• Support the execution of corporate initiatives, promotions, events, and operational projects.

• Champion a culture of exceptional client service by ensuring every guest receives a personalized and memorable luxury shopping experience.
• Actively engage with clients on the sales floor, providing support during consultations and high-value transactions when required.
• Ensure team members consistently deliver service that reflects the brand's standards of hospitality, expertise, and professionalism.
• Anticipate client needs and proactively identify opportunities to enhance the customer journey.
• Address and resolve client concerns, complaints, and service recovery situations with discretion, empathy, and professionalism.
• Build and foster long-term client relationships that drive loyalty, repeat business, and referrals.
• Monitor customer feedback and identify opportunities to improve overall client satisfaction.

• Drive achievement of individual, team, and showroom sales targets through active leadership and floor management.
• Monitor sales performance metrics, including conversion rates, average transaction value, units per transaction, and client retention.
• Provide real-time sales coaching and support to maximize selling opportunities and improve conversion.
• Lead by example through active participation in the selling process and consistent achievement of personal sales goals when applicable.
• Support the execution of sales strategies, promotional activities, and product launches.
• Analyze daily sales results and provide insights and recommendations to store leadership.
• Ensure team members are knowledgeable about product collections, services, and current business priorities.

• Inspire, motivate, and lead the sales team to achieve exceptional results while maintaining a positive and collaborative work environment.
• Conduct regular floor observations and deliver…