Key Account Manager

A key accounts manager for the food manufacturing industry is responsible for managing and growing relationships with key customers or clients. The following is a typical job description for this role:

The Key Accounts Manager will be responsible for managing relationships with key customers. The successful candidate will be responsible for maintaining and growing sales with key customers, managing customer expectations, and developing business strategies that align with company goals.

• Manage and develop relationships with key customers in the industry
• Develop and implement business strategies to drive growth with key customers
• Collaborate with internal teams (e.g., production, quality, regulatory) to ensure timely delivery and product quality
• Monitor inventory levels at customer locations and ensure product meets quality standards
• Identify opportunities to increase sales with existing customers and drive new business development
• Ensure customer satisfaction and timely resolution of any customer issues or concerns
• Prepare regular account reports, forecasts and performance analyses
• Track market trends, customer feedback and competitive activity to inform sales strategies
• Develop and manage account plans and budgets
• Prepare and deliver sales presentations to key customers
• Develop and maintain an understanding of the customer’s business and industry
• Meet or exceed sales targets and objectives
• Attend industry events, trade shoes and customer meetings as needed.