Rolex Showroom Host

Rolex Showroom Host, Mississauga

Job Title:

Rolex Showroom Host

Department:
Hospitality

Position Details:
Permanent, Full-Time, On-Site

Position Location:

Square One Shopping Centre, Mississauga, Ontario

Raffi Jewellers is seeking to expand our team in an exciting new opportunity! As we open doors to a new chapter, we are seeking exceptional individuals like you to join us in bringing the future of our business to life.

Do you love to create meaningful first impressions and guiding clients into their luxury journey? As a Host for our Rolex Boutique, you’ll be the first point of contact for our customers, providing exceptional assistance and directing them to the appropriate Sales team members. Your role is all about ensuring that every moment of our clients’ journey leaves them feeling valued.

If you take pride in delivering extraordinary service and making clients feel welcome and supported, we’d love to meet you!

• Act as the first point of contact with clients, provide exceptional hospitality and support, guiding them into the Showroom and facilitating smooth hand off to Sales Associates and Service Advisors.

• Systematically arrange client appointments at the door, over email and phone for both sales and after-sales service.
• Be readily available to answer a variety of initial client inquiries, such as hours of operations to questions about the appointment process through various channels, such as in person, through email and phone calls.
• Responsible for providing refreshments to all clients and restocking of supplies.

• Support daily operations by managing store supplies and ensuring a well-presented environment.
• Collaborate and assist co-workers when required to ensure that customer service is always maintained to the highest level.

Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role.

• Are responsive, courteous and can communicate effectively with a diverse client base.
• Possess strong problem-solving skills to quickly assist clients to the best of your ability.

• Have a strong sense of scheduling acumen and client management within a fast-paced environment.
• Are a client-forward thinker and dedicated to cultivating and maintaining longstanding relationships with clients.
• Enjoying working collaboratively within a close team and committed to treating team members with respect and empathy, contributing to a positive working environment.

• Are proactive, adaptable and willing to learn, with a strong attention to detail and exceptional organizational skills.

• Knowledge and 3+ years of experience in hospitality or retail sector. Experience in a luxury retail/hospitality environment is a strong asset.
• Bachelor’s degree is preferred.
• Ability to speak in multiple languages is a plus.
• Experience with Microsoft Office based platforms, as well as scheduling systems.
• Flexible to work hours based on operational business needs including evenings, weekends and holidays.
• Qualified candidates must have valid work authorization for employment in Canada.

At Raffi Jewellers, we are proud to be a trusted name in Ontario, serving Mississauga, the GTA, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Raffi Fine Diamond Jewellery, and Fine Accessories. Our reputation is built on expertise, personalized service, and long-standing client relationships, and we are honoured to continue exceeding expectations for generations to come.

We aren't just committed to creating exceptional client experiences; we also build a culture of collaboration and innovation within our team. Our team embodies our core values of professionalism, creating deeper…