Beauty Advisor - La Mer

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results.

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow‑up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Perform other duties, as assigned

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team‑oriented environment
• Able to work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years experience in a commission‑based sales environment
• Make‑up artistry or aesthetics certificate may be required for certain brands
• Prior retail sales experience in a luxury environment preferred

Le(la) conseiller(ère) beauté est responsable de développer des relations étroites et durables avec les clients afin d’accroître les ventes, le niveau de service et la fidélisation. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :

• Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients .
• Dépasse tous les objectifs personnels inhérents aux ventes et au service.
• Dépasse tous les objectifs de la marque inhérents aux ventes et au service.
• Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles.
• Partage ses connaissances approfondies des produits avec toute l’équipe de vente du…