Inside Sales Account Manager

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,800 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition.

We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.

Under the general direction of the Inside Sales Manager, this individual is responsible for providing support to customers and outside sales representatives, ensuring the customer’s needs are met. Primary activities in this role include making outbound calls to customers, processing requests for quotes, processing orders, supporting the full sales process (answering simple price and product availability questions, providing technical, solution orientated assistance, maintaining and developing quality relationships with clients, and following up with customers).

– include the following. Other duties may be assigned.

• Process Request for Quotes (RFQ) by issuing SAP generated quote for all requests based on an understanding of market conditions and historical pricing
• Participate in internal collaboration in determining an appropriate course of action for a given sales opportunity based on set expectations that are consistent with the company’s strategic direction.
• Act as a liaison between the customer and departments within Lapp to ensure satisfaction based on the customer’s needs, costs and time constraints.
• Provides high level technical support (such as product identification and cross reference) or redirects technical inquiries to the appropriate Product Management contact.
• Proactively seeks customers through cold calling new potential customers, reconnecting with lapsed customers, and other customer opportunities.
• Creates call plans and executes those plans via proactive calling campaigns with a primary focus on increasing sales growth YOY, reconnecting with lapsing and lapsed customers and ultimately driving spec.
• Follows up on Quotations by contacting customers by phone, email, or through the Sales managers.
• Assist in obtaining market data (including but not limited to competitor part numbers and pricing), and provide feedback to Management, Product management, and Sales Teams as needed.
• Assists customers to improve delivery dates by initiating expedites in SAP along with CSR.
• Receives, enters, and verifies orders from customers.
• Track and manage win ratio and profitability based on set expectations

This position has no supervisory responsibilities.

• Self-directed with high level of self-initiative and sense of urgency in completing tasks with detail and accuracy in work product.
• Skilled communicator with positive conviction both oral & written. Can present effectively to internal and external stakeholders in a group or individual basis.
• Must be comfortable with making outbound sales calls.
• Has the ability to work well and collaboratively with cross-functional teams at all levels with focus on quality and service in a positive manner.
• Possesses excellent organizational skills and the ability to prioritize and manage multiple projects.
• Must possess strong administrative and analytical skills.
• Invests in continuous building of knowledge and skills by undertaking self-development activities.
• Ability to communicate and collaborate…