National Accounts Manager

National Accounts Manager# National Accounts Manager Position:
National Accounts Manager

Location:

Dock Products Canada Inc. Mississauga, ON   Department:
National Accounts  Industry: Loading Dock Equipment, Industrial Doors & Access Solutions Drive National Account Growth Across Canada with Dock Products Canada  Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada.

As a key member of our National Accounts team, you will be responsible for identifying new opportunities, expanding existing customer partnerships, generating revenue growth, and delivering value-added solutions to some of Canada's largest organizations. This is a highly visible sales leadership role that combines strategic account management, business development, and consultative selling within the loading dock, industrial door, and access solutions industry.

The successful candidate will have a proven track record of managing large accounts, developing long-term customer relationships, and driving revenue growth through solution-based selling.

Key Responsibilities   
• Manage and grow relationships with assigned national and strategic accounts across Canada.  
• Develop strong relationships with key customer contacts including Operations, Facilities, Procurement, Maintenance, Engineering, and Construction teams.  
• Conduct regular customer visits, facility assessments, and business review meetings.  
• Act as the primary point of contact for customer inquiries, opportunities, and escalations.  
• Develop and execute account growth strategies to increase revenue, profitability, and customer retention.  
• Identify and pursue opportunities for equipment upgrades, modernization projects, safety improvements, preventative maintenance programs, and new construction projects.  
• Generate new business opportunities within existing accounts and targeted national organizations.  
• Expand customer relationships across multiple locations, departments, and decision-makers.  
• Achieve sales, margin, and growth targets established by the organization.  
• Conduct site surveys and customer assessments to identify operational challenges and recommend solutions.  
• Present solutions that improve facility safety, efficiency, productivity, and performance  
• Prepare and deliver professional proposals, quotations, presentations, and recommendations.  
• Collaborate with estimating, operations, service, installation, and leadership teams to develop and execute customer solutions.  
• Support customer budgeting and long-term capital planning initiatives.  
• Coordinate national account programs and initiatives across multiple customer locations and company branches.  
• Monitor customer satisfaction, account performance, and service delivery metrics.  
• Ensure customer commitments, contractual obligations, and service expectations are achieved.  
• Maintain regular communication between customers and internal teams to support successful project execution.  
• Promote Dock Products Canada's full portfolio of loading dock equipment, industrial doors, access solutions, service, and maintenance offerings.  
• Stay informed of industry trends, competitive activity, and emerging technologies.  
• Participate in customer events, industry associations, trade shows, and networking opportunities.  
• Identify market opportunities and provide strategic feedback on customer needs and industry developments.  
• Maintain accurate CRM records, opportunity pipelines, sales forecasts, and account activity reports.  
• Travel regularly to customer sites, business reviews, industry events, and strategic meetings throughout Canada.

Qualifications  
• 5+ years of…