Loss Prevention Investigator

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email  and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.

All requests are confidential and used only to meet candidate needs.
Compensation  Hiring Range / Échelle salariale à l’embauche :
$17.60 - $30.50 / 17,60$ - 30,50$ (per hour / de l’heure)
Final compensation for this position will be determined based on the candidate s unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate s contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount.

/ La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l évaluation de sa contribution au poste à l issue de la procédure d entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local.

Nous nous efforçons d offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu un ensemble complet de garanties, d avantages attrayants, de cotisations de retraite assorties par l employeur, de primes d encouragement et notre très convoitée remise d employé.
The Loss Prevention Investigator   The Loss Prevention Investigator  protects company assets from fraud and internal/external loss.
Responsibilities   Routinely walk floor to observe, identify dishonest persons both externally and internally
Observe and dispatch by monitoring CCTV system
Apprehend shoplifters and maintain records of apprehensions
Testify at criminal proceedings as appropriate
Conduct periodic P.O.S. audits
Conduct internal investigations as required with confidentiality
Analyze and follow up on transactional reporting
Minimize company loss due to paperwork errors
Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables
Respond to emergencies in a timely manner, ensuring appropriate follow up reporting
Provide support and follow up on audits to ensure compliance
Comply with all Health & Safety policies and requirements
Perform other duties, as assigned
Ensure compliance with privacy policies, regulations, and cyber security measures.
The ideal candidate   College Degree
2-3 years experience in a similar capacity
Kinesic interview techniques or other interviewing/interrogation training
Previous experience in a retail environment
Standard first aid, CPR OPA Level II
Maintain provincial guard license
Fully bilingual in French and in English.
Measures of success   Contribution to financial and customer growth objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients

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