Control Centre Operator - Bilingual at Allied Universal

Enhance physical security operations as a Bilingual Control Centre Operator with Allied Universal in Mississauga, Ontario. This role is pivotal for managing security service incidents and ensuring operational efficiency.

In this full-time position, you will leverage your bilingual abilities to provide vital support in the Incident Reporting Centre. Your responsibilities will include troubleshooting, ticket management, and engaging with various stakeholders to resolve security issues effectively. Strong organizational skills will help maintain smooth operations and improve response times.

Key Responsibilities:

• Provide technical triage for PSRT service tickets

• Liaise with internal teams and vendors for issue resolution

• Monitor and respond to security system failures promptly

• Document actions taken and outcomes in reports

• Support operational continuity through diligent logging

Requirements:

• College diploma and relevant experience mandatory

• At least 2 years in a 24/7 security monitoring role

• Proficient in security technologies and Microsoft Office

• Strong attention to detail and customer service skills

• Ability to prioritize tasks and meet tight deadlines

Use your bilingual capabilities to drive security solutions with Allied Universal in Mississauga.
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