Control Centre Bilingual Operator - Incident Reporting

Job Description
Control Centre Bilingual Operator - Incident Reporting  in Mississauga, Ontario.

Job Title :
Control Centre Bilingual Operator - Incident Reporting

Location :
Mississauga, ON

Type :
Part Time

Pay Rate : $28.00 to $29.00 per hour

Shift :  Friday's, Saturday's and Statutory Holidays

Overview
Allied Universal is seeking a  French speaking Control Centre Bilingual Operator - Incident Reporting  to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in both  English and French , strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.

This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.

Responsibilities

Monitor CCTV systems, alarms, and access control systems to detect potential security threats.

Log and report incidents with precision, ensuring all details are accurately recorded and escalated when necessary.

Evaluate and respond to real-time incidents, determining the level of urgency and appropriate actions.

Communicate professionally in both French and English with internal teams, stakeholders, and emergency contacts.

Manage remote access for authorized personnel while ensuring compliance with security protocols.

Conduct routine system checks to verify equipment and communication systems are fully operational.

Coordinate with law enforcement, emergency services, and site personnel during emergencies.

Maintain thorough and organized records for audits, compliance, and incident follow-ups.

Requirements

Fluency in both French and English (verbal and written) is mandatory.

1–2 years of experience in a Security Operations Center (SOC), GSOC, or Incident Reporting Center (IRC) environment preferred.

Must be 18 years of age or older.

High school diploma or equivalent (GED).

Proficient in Microsoft Office Suite and comfortable using multiple security software systems.

Strong multitasking and communication skills.

Flexibility to work various shifts, including weekends and holidays.

Benefits

Paid training and continuous professional development.

Opportunities for career growth and advancement within a global organization.

Supportive, inclusive, and bilingual work environment.

Disclaimer
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.

Closing
Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

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