Operations - Regional Operations Manager

Operations - Regional Operations Manager
- Full time

Job Description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies . We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth.

When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Department:Operations
Reports To:Director of Operations

Guardteck is seeking a Regional Operations Manager for Ontario to support day-to-day operations across an assigned portfolio of client sites.

This hands-on role is responsible for maintaining staffing coverage, supporting frontline employees, coordinating with dispatch, monitoring site performance, and responding to operational issues. The Regional Operations Manager will also oversee vehicles, mobile devices, and other equipment assigned to the portfolio.

Working closely with the Director of Operations, Account Managers, dispatch, mobile teams, supervisors, and frontline employees, you will help ensure sites operate efficiently and consistently meet Guardteck’s service standards and client requirements.

Support daily security operations across assigned client sites.

Ensure employees follow Guardteck’s policies, procedures, post orders, and service standards.

Review security reports, incident reports, and daily updates to identify concerns, trends, and coaching opportunities.

Conduct regular site visits, employee check-ins, audits, and performance reviews.

Coach employees and address performance or conduct concerns when required.

Coordinate the distribution, collection, and tracking of keys, mobile devices, uniforms, and other operational equipment.

Support new contract launches by ensuring employees have the information, training, tools, and resources required to succeed.

Respond to after-hours emergencies and escalated serious incidents or operational concerns when required.

Monitor schedules and work with dispatch to ensure shifts are properly staffed.

Review open shifts in Shiftboard and proactively support urgent and longer-term coverage needs.

Assist dispatch with last-minute book-offs, open shifts, and ad hoc coverage requests.

Contact qualified employees to help fill available shifts and maintain service coverage.

Ensure ad hoc requests are accurately entered and staffed in Shiftboard and Win Team.

Confirm shift descriptions accurately reflect site duties, expectations, and requirements.

Coordinate supervisor visits for new, temporary, or ad hoc sites when required.

Help identify permanent employees for extended coverage needs to improve consistency and reduce turnover.

Ensure…