Operations - Area Operations Manager; Guardteck

Operations - Area Operations Manager (Guardteck) Job Description

Posted Tuesday, September 1, 2026 at 4:00 a.m.

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies . We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth.

When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Department: Operations
Reports To: Regional Operations Manager
Role Allocation: 50% Area Operations Management / 50% Mobile Supervision

Guardteck is seeking an Area Operations Manager / Mobile Supervisor to provide operational leadership and field supervision across an assigned portfolio of client sites.

This is a hybrid position combining area-level operational oversight with hands-on mobile supervision
. Approximately 50% of the role will focus on supporting area operations, staffing, employee performance, client service, and operational coordination, while the remaining 50% will focus on mobile supervision, site visits, inspections, employee support, and responding to operational needs in the field.

• Support the Regional Operations Manager with the day-to-day management of an assigned portfolio of client sites.
• Monitor operational performance and identify staffing, service, employee, and client concerns.
• Ensure employees follow Guardteck policies, procedures, post orders, and client requirements.
• Review security reports, incident reports, daily updates, and operational trends.
• Identify recurring operational issues and recommend practical solutions.
• Conduct operational follow-ups and ensure corrective actions are completed.
• Support the implementation of operational initiatives and process improvements.
• Provide regular updates to the Regional Operations Manager regarding site performance, staffing concerns, employee issues, and operational risks.
• Assist with new site launches, contract expansions, temporary sites, and ad hoc operational requirements.

• Monitor staffing requirements across assigned sites and proactively identify coverage gaps.
• Work closely with Dispatch to support open shifts, book-offs, call-ins, and urgent coverage requirements.
• Review Shiftboard and Win Team to ensure schedules and assignments are accurate.
• Contact qualified employees when additional coverage is required.
• Support longer-term staffing solutions to improve consistency and reduce turnover.
• Help identify employees suitable for permanent, extended, or additional assignments.
• Support staffing plans for new contracts, special events, temporary sites, and increased service requirements.