Control Centre Bilingual Operator - Incident Reporting

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is seeking Control Centre Bilingual Operator
- Incident Reporting
in Mississauga, Ontario.

Job Title
:
Control Centre Bilingual Operator
- Incident Reporting

Location: Mississauga, ON

Type
:
Part Time

Pay Rate
: $28.00 to $29.44 per hour

Shift
:
Monday to Friday,  (subject to change/flexibility required)

Allied Universal is seeking a French speaking Control Centre Bilingual Operator
- Incident Reporting to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in both English and French
, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.

This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.

• Intake, triage and elevate incoming calls and e-mails from our Client, Law Enforcement, and Vendors
• Operate various computerized communication consoles and associated equipment to receive, asses, and report information
• Dispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event type
• Categorize and prioritize numerous types of calls and e-mails
• Provide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duress
• Providing access control with automatic video display with voice communications
• Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk
• Perform active monitoring of various security systems, including video and access control systems
• Collect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholders
• Apply the appropriate professionalism, maturity, and tact to manage the incident
• Perform data entry in a timely, accurate and inclusive manner
• Escalate incidents to the Supervisor immediately when unable to manage the situation at his/her level
• Support incidents as documented or directed to do so by the Supervisor, or other authorized persons
• Advise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
• Adhere to and always promotes Allied Universal policies and procedures
• Participating in departmental meetings as required
• Communicates concerns, process improvement ideas or other opportunities for improvement
• Performs other duties as required.

• Fluency in both French and English (verbal and written) is mandatory.

• Relevant University and/or College Diploma
• Minimum two or more of work-related experience, preferably in the Security or Protective Services industry
• Call Centre/Dispatch Centre/Emergency Response Centre experience required
• Proficient in Microsoft Office Suite and comfortable using multiple security software systems.
• Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
• Experience in critical environments where decision making…