Control Centre Bilingual Operator - Incident Reporting

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking Control Centre Bilingual Operator - Incident Reporting in Mississauga, Ontario.

Job Title:

Control Centre Bilingual Operator - Incident Reporting

Location:

Mississauga, ON

Type:
Part Time

Pay Rate: $28.00 to $29.44 per hour

Shift: Monday to Friday,  (subject to change/flexibility required)

Overview:
Allied Universal is seeking a  French speaking Control Centre Bilingual Operator - Incident Reporting  to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in both  English and French , strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.

This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.

Responsibilities:

Intake, triage and elevate incoming calls and e-mails from our Client, Law Enforcement, and Vendors

Operate various computerized communication consoles and associated equipment to receive, assess, and report information

Dispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event type

Categorize and prioritize numerous types of calls and e-mails

Provide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duress

Providing access control with automatic video display with voice communications

Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk

Perform active monitoring of various security systems, including video and access control systems

Collect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholders

Apply the appropriate professionalism, maturity, and tact to manage the incident

Perform data entry in a timely, accurate and inclusive manner

Escalate incidents to the Supervisor immediately when unable to manage the situation at his/her level

Support incidents as documented or directed to do so by the Supervisor, or other authorized persons

Advise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken

Adhere to and always promotes Allied Universal policies and procedures

Participating in departmental meetings as required

Communicates concerns, process improvement ideas or other opportunities for improvement

Performs other duties as required.

Requirements:

Fluency in both French and English (verbal and written) is mandatory.

Relevant University and/or College Diploma

Minimum two or more of work-related experience, preferably in the Security or Protective Services industry

Call Centre/Dispatch Centre/Emergency Response Centre experience required

Proficient in Microsoft Office Suite and comfortable using multiple security software systems.

Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security

Experience in critical environments where decision making and actions can impact life-safety and business continuity

Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills

The ability to solve problems by active listening

Must be 18 years of age or older.

Strong multitasking and communication skills.

Flexibility to work various shifts, including weekends and holidays.

Benefits:

Paid training and continuous professional development.

Opportunities for career growth and advancement within a global organization.

Supportive, inclusive, and bilingual work environment.

Employee Development Program and Benefits

What Makes You PHENOMENAL For This Role:

Passionate to work in a fast-paced environment

Work effectively with…