Bilingual French Operations Officer II

Position: Bilingual French Operations Officer II - 57627
Join our CPB Operations & Delivery team as an Bilingual French Operations Officer III. In this vital role within our Estates Processing unit, you will guide families through the end-to-end settlement process with both technical precision and genuine compassion. You’ll be the bridge between complex back‑office transactions and the empathetic support estate representatives need during sensitive times.

This is a 1-year contract with a strong potential for extension or permanent conversion, offering a clear path for professional development within a premier financial institution.

Work Location:

Hybrid (4 days per week onsite) at Mississauga.

Note:

Training is 100% onsite for the first 2–3 weeks.

Schedule:

Monday to Friday, rotational shifts (8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM).

Start Date:

April 28, 2026. Hourly Pay: 25.34/ hour.

As an Operations Officer III, you’ll thrive in a dynamic role that perfectly balances technical precision with human connection. Your day is a 50/50 split between high-level back‑office processing and direct telephone engagement.

You will expertly manage estate files and financial transactions, collaborating with authorized representatives to bring files to completion. Success means mastering strict Service Level Agreements (SLAs) while delivering a compassionate, “Gold Standard” experience every time.

Advantages

Path to Permanency:
Start with a stable 1-year contract designed with long-term growth in mind and strong potential for permanent conversion.

Professional Development:
Unlock significant opportunities for internal advancement and continuous skill‑building within a premier institution.

Collaborative Culture:
Join a diverse, inclusive, and high-performing team of 15 professionals who value teamwork and mentorship.

Commuter‑Friendly:
Enjoy the convenience of free onsite parking at our Tahoe Blvd office.

Responsibilities

Estates Case Management:
Take ownership of the end-to-end estate lifecycle, ensuring all legal and financial documentation meets the highest standards of accuracy and compliance.

Precision Execution:
Master specialized financial transactions to facilitate the seamless distribution of estate assets.

Dedicated Liaison:
Serve as a trusted advisor between the bank and estate representatives, providing transparent updates and proactive support.

Compassionate Advocacy:
Navigate sensitive conversations with empathy, providing family members with the professional care and dignity they deserve during difficult times.

Strategic Problem Solving:
Champion customer resolutions by navigating internal processes and collaborating with management to overcome complex hurdles.

Operational Excellence:
Thrive in a high‑energy environment, consistently exceeding daily productivity targets and “Gold Standard” service goals.

Integrity & Compliance:
Uphold the bank’s reputation by ensuring every file is audit‑ready and aligns with rigorous industry standards.

Mandatory Requirements

Bilingual in English and French

Education:

Post‑secondary degree.

Phone Etiquette:
Exceptional communication skills with the ability to show empathy and compassion while dealing with sensitive estate matters.

Technical Proficiency:
Solid knowledge of MS Office (Basic Excel, Outlook, and Word).

Volume

Experience:

Previous experience working in a high‑volume environment governed by strict SLAs and deadlines.

Soft Skills:

Strong attention to detail, multitasking abilities, and a “change agent” mindset—adapting well to evolving policies and procedures.

Preferred Qualifications

Proficiency in both English and French is a strong asset.

Industry

Experience:

Previous experience in Banking, Estates, Accounting, Bookkeeping, or Collections.

Operational Background:
Prior experience as an Administrative or Operations Officer.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In…