Outreach Counsellor

Position: Employment Outreach Counsellor )
PROGRAM:  Employment Services

REPORTS TO:

Associate Manager

WORK HOURS:

35 hours per week (in‑person)
JOB TYPE:  Fixed‑term contract (8 consecutive weeks) June 22, 2026 – August 14, 2026
RATE OF PAY:  $17.60 per hour
Dixie Bloor Neighbourhood Centre (DBNC) is a leading, inclusive, welcoming, proactive, community‑inspired agency. It is the organization that the community chooses because it meets their diverse and changing needs through empowerment, partnerships, active listening, engagement, and leadership.
DEI STATEMENT:  We uphold and advance principles of diversity, equity and inclusion across the organization. Every individual that engages with DBNC feels that their diverse perspectives, experiences and cultures are valued. Protected spaces and opportunities are created for all to voice their thoughts respectfully, to learn and develop a deeper understanding of one another.
JOB SUMMARY  We are looking for a proactive and community‑focused Employment Outreach Counsellor to support newcomer clients by providing information, referrals, and employment‑related assistance.
The successful candidate will help connect clients to community and government resources, liaise with employers to develop job opportunities, support client intake and follow‑ups, and assist with program and administrative activities while promoting an inclusive and welcoming environment.
DUTIES AND RESPONSIBILITIES   Provides information and orientation to newcomer clients on Employment Services and other agency programs
Research online resources for community and government resources to make appropriate referrals for newcomers
Responds to client calls and schedule appointments for intake and assessment
Liaise with local employers to build connections, increase presence and potential job leads to support successful employment outcomes for clients
Maintains statistics for monthly reporting and timely entries within internal and external systems
Assist staff with program support and coverage for reception duties
Conducts monthly follow‑up calls with clients
Other duties as assigned
SUPERVISION & MENTORING PLANS  Participant will be supervised and mentored by the Associate Manager of Employment Services.
Participant will be introduced to the staff and provided with an overview of the agency and the Employment Centre.
Training will include Health and Safety, Conflict of Interest/Confidentiality, HR Policies, including inclusion and diversity.
Participant will be oriented to the program features and equipment, intake and referral process, available resources and how to access resources, and reporting requirements.
Participant will work alongside the Associate Manager of Employment Services that will act as a mentor and coach.
Participant feedback will be given to ensure that sufficient support is provided.
HEALTH & SAFETY PRACTICES  Participants will be provided with the mandatory WHMIS training and oriented to HR Policies and Procedures.
Full supervision will be provided, and a designated go‑to senior staff will be assigned to provide additional support.
PARTICIPANT ELIGIBILITY  To be eligible, youth must:
be between 15 and 30 years of age at the start of the employment
* be a Canadian citizen, permanent resident, or person to whom refugee protection has been granted/conferred under the Immigration and Refugee Protection Act for the duration of the employment*
* have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
International students are NOT eligible participants.

* Applicants must be able to provide proof of eligibility at the time of offer.
** Eligibility requirements are subject to change in accordance with Canadian immigration law.

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