Customer Service Specialist; Russian or Armenian & English Speaking

Position: Customer Service Specialist (Russian or Armenian & English Speaking Highly Preferred)

Expected Hourly Pay Rate:

$20.00

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well‑being. Whether the position works directly with the public or supports our programs, every position is vital to our mission’s success and reputation as a leader. We are not your typical non‑profit. We are 900+ people strong and growing!

General

Summary:

Under general supervision, the Customer Service Specialist provides technical customer service assistance to CCRC customers through incoming phone calls and in‑person interactions at the Customer Support Center. The position works collaboratively with Agency departments to maintain up‑to‑date knowledge of Agency programs and procedures, ensuring accurate information is shared with customers. The role also includes general clerical support and data entry services within the department.

Essential Duties And Responsibilities

Provide customer service and support to parents, providers, and other interested parties including the following responsibilities:

Customer Service and Communication (45%)

Document and Data Management (35%)

Clerical and Administrative Support (20%)

Job Specifications

Minimum Required

• Education and Experience :

• Professional/Technical Certifications : n/a

• Technical Requirements :

• Travel: Some travel/business related driving required;
  Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.

• Work Schedule :
  Must have the ability to work non‑traditional work schedules, which may include evenings.

• Work environment: This position is fully on site in an office environment.

• Background & Health Clearance Requirements:

Preferred

All minimum requirements above met, plus:

• Bilingual Preferred :
  Ability to converse, write and/or translate in English and Spanish, Armenian, or Russian.

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings - Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or…