Technical Trainer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:
Service Operations Manager

Your role and responsibilities
In this role, you will develop course materials and deliver technical training to customers, either in the classroom or on-site. You will be responsible for post‑training activities such as collecting course feedback, implementing corrective actions to course materials and equipment, and ensuring all documentation is updated. You will also showcase your expertise by guaranteeing excellent customer service and maintaining a high level of customer satisfaction through training delivery.

Preparing and delivering training courses in classroom or on-site and following up on post‑training day activities.

Developing course material for classroom and on‑site training in your own area of responsibility and advising on updates needed in e‑learning material.

Supporting Field Service team and other teams/units, when necessary, using your own expertise in technical support tasks and roles.

Facilitating in course administration through making arrangements and answering enquiries and proposals for training courses.

Supporting continuous improvement by proposing enhancements to training courses, methods, and materials.

Qualifications for the role

Proven experience in delivering technical training to customers, technicians, or internal teams (ABB Robots).

Excellent communication and presentation skills with the ability to explain complex concepts clearly.

Ability to design and deliver training materials, manuals, and hands‑on exercises.

Hands‑on experience with robot installation, commissioning, troubleshooting, or maintenance.

Bachelor’s degree in Engineering, Robotics, Automation, Mechatronics, or a related field.

Customer‑focused mindset with ability to support and guide end‑users.

Experience with virtual training tools, simulators, or digital learning platforms.

While base salary is determined by your qualifications and experience, this position is expected to pay between $89,400 and $131,120 annually. This position is a replacement of a current role.

Benefits:
Competitive and comprehensive packages.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision‑making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non‑discriminatory manner, in compliance with applicable laws.

Employment Equity and Diversity
ABB values the dedication, commitment, and expertise of its employees. As an Employment Equity Employer, we are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

Women

Indigenous peoples

Members of visible minorities

Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self‑identify during the application process.

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