Senior Software Quality Engineer; Systems & Support

Position: Senior Software Quality Engineer (Systems & Support)
Role Overview
We are seeking a high-caliber Senior Product Quality Engineer to lead the quality lifecycle of our medical application and firmware. You will be the technical "glue" between our clinical users and our engineering team. This is not a standard "check-the-box" QA role; you will be responsible for investigating complex system failures, performing deep-dive firmware testing, and translating real-world clinical challenges into actionable engineering solutions.

Key Responsibilities

Clinical Triage & Root Cause Analysis (40%) – act as the highest level of technical escalation for clinician-reported issues and perform deep-dive forensic analysis on system logs, firmware behavior, and app performance to identify root causes.

Post‑Market Surveillance – identify patterns in field failures and advocate for long‑term technical debt resolution.

Deep‑System QA & Validation (40%) – design and execute complex manual test suites that simulate real‑world clinical environments (hardware‑in‑the‑loop), validate firmware updates and software patches to ensure zero regression, and develop edge‑case testing protocols based on observed clinician behaviors that automated tests might miss.

Process Leadership (20%) – establish a formal field‑to‑engineering feedback loop to ensure customer complaints directly inform the product roadmap, assist in maintaining regulatory compliance (ISO 13485 or IEC 62304) by documenting anomalies and CAPA, and mentor junior engineers on firmware/software integration.

Required Qualifications

Experience:

5+ years in a technical QA, systems engineering, or product quality role, ideally involving both hardware and software.

Domain:
Experience in the medical device or life sciences industry is highly preferred.

Technical depth – proficiency in reading logs and using debugging tools for embedded systems/firmware; experience with mobile/web app testing in a networked environment (clinics/hospitals).

Soft skills – exceptional communication skills with the ability to remain calm and analytical when faced with emergency escalations from time‑sensitive clinical environments.

Why This Role Is Different
Unlike a traditional QA role, you have the autonomy to influence the product. You aren't just finding bugs; you are the primary advocate for the clinician’s experience. You will have the authority to stop the line if a release does not meet the stability standards our customers require.

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