Senior Engineer AI Conversational Agents

Position: Senior Engineer for AI Conversational Agents
Join McKesson Technology as a Senior Agentic AI Specialist, where you will spearhead the development of advanced AI digital agents. This dynamic role focuses on enhancing customer interactions utilizing multiple communication channels.

In this position, you will take charge of designing, building, and validating intelligent agents that can handle complex customer intents across voice, chat, and email. Your rich experience in automation and large language models will enable you to create seamless, automated experiences while ensuring integration with systems like Mule Soft and Five
9.

Key Responsibilities:

• Develop digital agents with effective conversational designs and workflows

• Partner on Solution Design Documents that satisfy technical standards

• Ensure integration with enterprise platforms to enhance functionality

• Complete system testing and document all outcomes

• Engage in code review and enhance software quality through feedback

Requirements:

• Minimum 7 years of experience in AI solutions development

• Strong background in process automation and integrations

• Familiarity with conversation AI and NLU/NLP technologies

• Experience in health-related or supply chain industries preferred

• Exceptional communication skills for teamwork across departments

Utilize your expertise in AI to drive innovative customer solutions at McKesson Technology.
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