Application Support Lead Analyst - Vice President

Citi's Banking Technology comprises of diverse, talented professionals located globally. Citi's Investment, Corporate and Commercial Banking provides comprehensive relationship coverage along with a full suite of products and services. Our mission as a business focused technology organization is to provide best-in-class products and services to our global clients. Banking technology is focused on building a cross‑functional team of talented individuals and creating a unique platform to deliver products that will disrupt the industry through technical innovation and creativity.

Banking Technology is looking for an experienced Application Support Analyst – Senior with strong Java development expertise and a passion for exploring AI technologies. This position uniquely combines Strong Java development foundation with hands‑on coding responsibilities Application support expertise in high-pressure, client‑facing environments AI exploration and integration opportunities to drive innovation in support operations. We are looking for an avid technologist who:

• Applies analytical thinking and knowledge of data analysis tools and methodologies.
• Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
• Deals with most problems independently and has some latitude to solve complex problems.
• Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
• Typically deals with variable issues with potentially broader business impact.
• Applies professional judgment when interpreting data and results.
• Breaks down information in a systematic and communicable manner.
• Has developed communication and diplomacy skills required to exchange potentially complex/sensitive information.
• Can have moderate but direct impact through close contact with the businesses' core activities.
• Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
• Has experience in demanding client‑facing environments, such as a trading floor or client site, where quick turnaround and performance under pressure are critical.

• Java Development Expertise: 2+ years of hands‑on application development experience with strong proficiency in:
  Core Java and Object‑Oriented Programming (OOP) principles Java Spring Boot framework and related stack RESTful API design and implementation Microservices architecture and best practices
• Application Support
  
  Experience:
  
  6+ years in application support role, with proven ability to troubleshoot and resolve complex technical issues
• Database Proficiency:
  Hands‑on experience with Oracle, MS SQL, and MongoDB
• Frontend Technologies:
  Good understanding of Angular 2+ and UI/UX design principles
• Enterprise Application Support:
  Experience supporting mission‑critical enterprise applications

• Interest in AI:
  Demonstrated curiosity and eagerness to explore artificial intelligence technologies
• AI Experience (Highly Preferred):
  Hands‑on experience or knowledge in one or more of the following areas:
  • Implementing AI‑powered monitoring tools and predictive analytics for incident detection
  • Leveraging generative AI for documentation, troubleshooting guides, or automation
  • Using AI‑driven anomaly detection for system monitoring and optimization

• Capital Markets Domain:
  Experience in configuring, debugging, or supporting business applications in Capital Markets, preferably Debt or Equity Capital Markets
• Advanced Execution Capabilities:
  Ability to adjust quickly to changes, especially in prioritization
• Communication
  
  Skills:
  
  Excellent writing and communication skills, with ability to translate…