Senior Integration Developer at McKesson

Drive innovation with McKesson as a Senior Integration Developer focused on enhancing our cloud contact center platform. Use your integration expertise to shape seamless customer experiences.

In this senior role, you'll play a vital part in developing and optimizing Five9 solutions while collaborating with architects, product teams, and business stakeholders. You’ll manage contact center integrations, support platform modernization, and contribute to AI-powered customer engagements. Your experience will be key in transforming the customer journey across various communication channels.

Key Responsibilities:

• Design and configure Five9 contact center solutions for optimized performance

• Maintain voice, chat, and digital engagement configurations

• Support migration from legacy systems to Five9 platform

• Collaborate with teams to resolve integration and routing issues

• Mentor team members on best practices and operational excellence

Requirements:

• 7+ years in contact center engineering or related technology

• 5+ years configuring Five9 or equivalent platforms

• Strong communication skills with technical teams

• Experience with middleware integrations like Mule Soft

• Bachelor's degree in Computer Science or related field

Elevate your career in integration development by leveraging your technical skills to impact healthcare solutions at McKesson.