Cleaning Dispatcher - YYZ Airport

The Cleaning Dispatcher is responsible for coordinating and dispatching cleaning personnel to aircraft cleaning assignments. This role involves efficiently scheduling and prioritizing cleaning tasks, ensuring compliance with aviation cleanliness and safety standards, and communicating with cleaning staff and airline representatives. You will play an important role in managing cleaning operations to meet tight turnaround times between flights and maintain a high level of cleanliness within aircraft cabins.

Additionally, you may assist in resolving operational challenges and provide support to cleaning teams to ensure a smooth and efficient cleaning process.

RESPONSIBILITIES

Coordinate and dispatch cleaning crews to various locations within the airport

Manage and monitor the cleaning schedule, ensuring timely completion of tasks

Communicate effectively with cleaning teams to relay instructions and updates

Respond to cleaning requests and emergencies from airport staff

Keep track of crew locations and progress using relevant software systems

Prioritize cleaning tasks based on urgency and importance

Ensure all cleaning operations adhere to airport safety and security regulations

Collaborate with other airport departments for coordinated cleaning efforts

Maintain a log of cleaning activities and incidents for record-keeping

Provide support and information to cleaning staff regarding airport layout and restricted areas

Troubleshoot and resolve issues related to cleaning schedules and crew deployments

Monitor and report on supply usage, recommending reorder when necessary

Assist in training new dispatch staff on procedures and systems

Prepare daily and weekly reports on cleaning operations for management review

Contribute to the continuous improvement of cleaning services and dispatch procedures

Exemplify Prime Flight customer service and safety standards

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Must be legally authorized to work in Canada

Communicate effectively in English (reading, writing, speaking)

2 years of customer service experience

1 year of cleaning experience

Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE

Ability to lift up to 70 pounds

Prolonged standing and walking in an indoor/outdoor environment as applicable

May need to reach with arms and grasp with hands

May need to push, pull

May need to crawl and crouch, at times, in confined tight spaces

May need to bend, stretch, squat, kneel

May need to climb and work at elevated heights

Exposure to moderate and at times high noise levels

Exposure to Biohazards and/or Chemicals

Exposure to outdoor elements

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include:
Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Prime Flight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at Prime Flight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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