Customs Brokerage Supervisor Job Mississauga area,Ontario Canada,Transportation

The Opportunity

Our client is seeking a Customs Brokerage Supervisor to oversee Air and Courier Low Value shipment operations within a high-impact team. This is a hands-on leadership role suited for an individual who is comfortable balancing daily operational responsibilities with team oversight, compliance, and process coordination in a fast-paced customs brokerage environment.

A strong emphasis of the role is CARM-related experience, including onboarding, filing voluntary entries through the CARM portal, and coordinating with surety providers regarding CARM bond requirements.

Position Description

Supervise and support day-to-day customs brokerage operations related to Air & Courier Low Value shipments

Ensure timely and accurate customs clearance processing in compliance with CBSA regulations and internal procedures

Provide leadership, guidance, and operational support to a team of customs professionals

Manage CARM onboarding activities and support ongoing CARM compliance initiatives

Prepare and/or oversee voluntary entries submitted through the CARM portal
Coordinate with surety providers regarding customs bonds and related compliance matters

Review customs documentation for completeness and accuracy

Support operational process improvements and workflow efficiencies

Act as a point of escalation for customs-related operational issues and shipment exceptions

Maintain strong communication with internal departments, customers, carriers, and government agencies

Performs other duties as required

Qualifications

Minimum 5 years’ experience within customs brokerage or freight forwarding industry

Prior supervisory or team lead experience preferred

Strong working knowledge of CBSA regulations, customs clearance procedures, and low-value shipment processing

Strong organizational skills with the ability to prioritize within a deadline-driven environment

Excellent communication, leadership, and problem-solving abilities

Detail-oriented with a strong focus on accuracy and compliance

Ability to work effectively within a fast-paced operational environment

Proficiency with Microsoft Office, especially in Excel

Education

Customs Certified Specialist (CCS) designation is an asset.