Customs Brokerage Supervisor

Our client is a well‑established global transportation and logistics organization recognized for delivering customized supply chain and freight forwarding solutions across international markets. With a strong operational presence and commitment to service excellence, the organization continues to be a trusted partner within the logistics and customs brokerage industry.

Compensation
Competitive compensation package in the range of $65,000–$75,000*, commensurate with experience.

* The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.

The Opportunity
Our client is seeking a Customs Brokerage Supervisor to oversee Air and Courier Low Value shipment operations within a high‑impact team. This is a hands‑on leadership role suited for an individual who is comfortable balancing daily operational responsibilities with team oversight, compliance, and process coordination in a fast‑paced customs brokerage environment.

A strong emphasis of the role is CARM‑related experience, including onboarding, filing voluntary entries through the CARM portal, and coordinating with surety providers regarding CARM bond requirements.

Position Description

Supervise and support day‑to‑day customs brokerage operations related to Air & Courier Low Value shipments

Ensure timely and accurate customs clearance processing in compliance with CBSA regulations and internal procedures

Provide leadership, guidance, and operational support to a team of customs professionals

Manage CARM onboarding activities and support ongoing CARM compliance initiatives

Prepare and/or oversee voluntary entries submitted through the CARM portal, coordinate with surety providers regarding customs bonds and related compliance matters

Review customs documentation for completeness and accuracy

Support operational process improvements and workflow efficiencies

Act as a point of escalation for customs‑related operational issues and shipment exceptions

Maintain strong communication with internal departments, customers, carriers, and government agencies

Perform other duties as required

Qualifications

Minimum 5 years’ experience within customs brokerage or freight forwarding industry

Prior supervisory or team lead experience preferred

Strong working knowledge of CBSA regulations, customs clearance procedures, and low‑value shipment processing

Strong organizational skills with the ability to prioritize within a deadline‑driven environment

Excellent communication, leadership, and problem‑solving abilities

Detail‑oriented with a strong focus on accuracy and compliance

Ability to work effectively within a fast‑paced operational environment

Proficiency with Microsoft Office, especially in Excel

Education
Customs Certified Specialist (CCS) designation is an asset.

Additional Information

Job Type: On‑Site, Permanent, Full‑Time

Job Categories:
Logistics/Distribution/Warehousing

Manages Others:
Yes

Required Travel:
No

Relocation Assistance:
No

Equal Opportunity Employer
We are committed to equal opportunity and do not discriminate on the basis of race, color, religion, sexual orientation, gender, age, disability, or any other protected characteristic.

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