Catering Operations Supervisor - YYZ Airport

Catering Operations Supervisor - YYZ Airport    Job Category   :  Catering Operations

Requisition Number   :  CATER
017221
Posted :
August 28, 2026
Full-Time
On-site
Locations   Showing 1 location
Description   Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
WHY WORK FOR PRIMEFLIGHT?
Health, dental, vision, and life insurance, paid time off, growth opportunities, and more (
* Benefits may vary based on eligibility)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
SUMMARY   The Catering Operations Supervisor is responsible for overseeing daily shift operations, ensuring safe, efficient, and compliant service delivery. This role directly supervises frontline employees and leads, supports operational execution, and ensures all work is completed in accordance with company, airline, and regulatory standards.
RESPONSIBILITIES      Supervise daily activities of Catering Transport Drivers, Leads, and operational staff
Provide direction, support, and real-time problem resolution during shifts
Monitor employee performance and provide coaching, feedback, and corrective action as needed
Assist with training and onboarding of new employees
Promote a safety-first culture and ensure adherence to company policies
Oversee aircraft servicing and ensure on-time, accurate, and safe operations
Coordinate shift activities to meet operational demands and service expectations
Ensure all work is performed in accordance with airline SOPs and SLAs
Support scheduling execution and ensure proper staffing levels during shifts
Step in and perform operational duties as needed
Ensure compliance with all safety, operational, and regulatory requirements
Monitor use of PPE and adherence to safety procedures
Ensure completion and accuracy of required documentation (DFRs, catering logs, vehicle inspections)
Report and expand operational or safety concerns
Support incident reporting and ensure timely documentation (e.g., GPET)
Monitor operational performance and address service gaps in real time
Conduct routine checks and audits to ensure compliance and quality standards
Communicate operational updates, delays, and issues to leadership
Support continuous improvement efforts within the operation
Assist with shift scheduling and labor coordination
Support tracking of attendance, productivity, and performance metrics
Participate in team meetings and operational briefings
Perform any additional duties as assigned by management
QUALIFICATIONS      Minimum 18 years of age
1–3 years of supervisory or leadership experience preferred
Valid driver’s license (in good standing)
Must be legally authorized to work in the country of employment
Must be able to obtain and maintain all required airport, security, and regulatory clearances applicable to the location (e.g., TSA, FAA, Port Authority, U.S. Customs, U.S. Postal Service, RAIC)
Ability to operate ground service equipment (catering trucks, forklifts, etc.)
Ability to work flexible schedules, including nights, weekends, and holidays
Must successfully complete all required training and certifications
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
Compensation:
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
Prime Flight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and…