Air Import Coordinator

We are seeking Canadian citizens or Permanent Residents with 3+ years of experience in Air Imports.

Experience with Cargowise software is a plus.

The role of Air Import Coordinator contributes to the success of the company and to its long term growth to achieve the new Vision. ITN/Scan Global Logistics has differentiated itself by providing a comprehensive program to ensure exceptional and unique customer service. Open and effective communication and excellent service to our clients is a key component of this program. The company has developed long term relationships with its clients and the retention of clients is a key element in the continued success of the organization.

The Air Import Coordinator is responsible for ensuring pro-active timely, accurate and quality operational policies, systems and processes are followed to ensure every client shipment is tracked and communicated.

• Achieve Department and personal objectives for the Year.
• Continued nurturing of the relationship and growth of existing and new customers.
• Ensuring Air Imports is functioning consistent with ITN values, strategies, and objectives.
• Provide superior service to customers in all aspects of Air Imports.
• Keeping customers informed with booking confirmations, pre-alerts.
• Arrange collection and transportation of goods with overseas agents.
• Communicating shipment updates and pick-ups with overseas agents.
• Issuance of manifest, delivery request, and releases.
• Preparing profit share calculations and negotiate rates with carriers, agents, and related vendors.
  
  Ensuring billing and collections are done in a timely and systematic manner.
• Reviewing and approving vendor/agent debit/credit notes.
• Other administrative functions for the dept.

• Superior knowledge of the Logistics industry and the key players within the industry nationally and globally.
• Good interpersonal skills with the ability to encourage a team-based approach, and develop excellent relationships with customers and ITN Departments.
• A logical mind with the capacity to overcome difficult problems creatively
• Good organisational skills together with the ability to prioritise functions.
• The ability to communicate effectively (both orally and in writing).
• Ability to work well with all levels of management, executive leadership and support staff, and to be able to manage high pressure or crisis situations calmly.
• Excellent communication skills both verbal and written.
• Recognize how to maximize profits.
• Knowledge of Air freight operation, documentation, regulations and equipment.
• Ensures that the IT resources are being used for maximum productivity.