Operations Manager ~加元​/年 · 密西沙加 办公文员 长期工 白班 英语 需相关经验 需相关证书

Global Cargo Connection is an International Forwarding & Logistics company located in Mississauga.

The Operations Manager will be responsible for supervising day-to-day operations, ensuring teamwork, and maintaining good relationships with local and overseas clients.

• Plan and organize daily operations.
• Monitor staff performance and create positive office environment.
• Oversee quotations and billing to Customers.
• Negotiate freight rates with air/ocean/trucking providers.
• Prepare Reports for management on a regular basis.
• Target potential leads.
• Resolve problem shipments and take the lead on handling difficult clients.
• Oversee the setting of transportation service rates and monitor revenue.
• Supervise profit and loss reports.
• Provide Quotations to clients.
• Provide updates to clients.
• Maintain good customer and vendor relationships.

• English Proficiency is required. Proficiency in Chinese would be an asset.
• Proficiency in Microsoft Word, Excel, and Outlook is required.
• Excellent communication skills, knowing when to step in and handle escalations, build rapport with staff, management, and vendors.
• Ability to clearly explain and detail Canada shipment issues to overseas agents.
• Strong knowledge and command of Air/Ocean/Trucking operations.
• 5+ years of experience in logistics and transportation operations, with 3+ years in a leadership role.
• Self-Starter with good sense of priority and organization.
• Knowledge of CBSA Customs Tariff, Canada Customs procedures, working with Customs Brokers, CARM, E-Manifest, ACI, general knowledge of USA AMS and ISF, and Cross-Border shipments is required.
• Detail-oriented with excellent Communication and Problem-Solving Skills, able to provide customer service and handle difficult customers.
• Strong sense of responsibility, team player, highly organized, and fast learner.
• Excellent leadership, decision-making, and communication skills under pressure.
• Diploma or degree in Transportation, Supply Chain, or Business preferred.