Manager, Transportation Operations

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

The Manager, Transportation Operations oversees all the activities of the operations team, including dispatchers, drivers, and supporting staff, to ensure the safe, efficient and timley delivery of all shipments. This role provides leadership, guidance and operational oversight to ensure all transportation activities are executed accurately, safely, and in alignment with company objectives and customer expectations.

The position manages real-time operational challenges such as breakdowns, accidents, or call-ins while maintaining service continuity and supporting overall regional transportation performance.

Dayshift:Dayshift, Monday to Friday

• Providing supervision and leadership to the dispatch team, including planning and assigning daily workloads to ensure efficient execution of deliveries.
• Coordinate the flow of inbound and outbound freight, maintaining awareness of daily priorities and weekly transportation targets
• Recruit, train, coach and develop team members, ensuring the ongoing growth of skills and performance of the dispatch team
• Plan and schedule staff across all shifts to ensure 24-hour coverage, aligning resources with volume requirements and service standards
• Assisting dispatchers or front-line supervisors in troubleshooting and resolving day-to-day issues and activities.
• Monitoring service levels and operational performance to ensure customer expectations are consistently met or exceeded
• Review weekly reports and adjust resources required to meet all KPI's.
• Ensure all required skills training is in place based on the requirements of each customer.
• Acting as primary operations point person for any billing/payroll issues for accounts within their area of responsibility.

• 3-5 years of experience in transportation operations, dispatch management or related roles
• Transportation industry experience
• Excellent leadership and analytical skills
• Excellent verbal and written communication skills
• Ability to handle multiple projects and tasks
• Direct experience with staff scheduling in a variable work volume environment

• Working knowledge of transportation cargo claimes, transportation laws, and risk managment
• Awareness of Highway Traffic Act, including hours of service, TDG, weight restrictions etc
• Strong understanding of transportation managment systems

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events…