Operations and Customer Service Associate

Do you want to work with a collaborative, diverse team and gain innovative experience in one of the fastest evolving industries? SRx Health Solutions is a fast‑growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading healthcare provider and have grown with over 400 employees across the country. We provide innovative, sustainable, and integrated healthcare solutions with a mission to enhance the wellness of Canadians.

You will be part of a team that is dedicated to creating immersive experiences and transforming ideas into successful health‑care programs that matter. Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget, we have one of the friendliest teams on the globe!

Location
755 Queensway East Unit 18 Mississauga, ON L4Y 4C5

What you will be doing
Customer Service

Responsible for inbound and outbound communications from customers and suppliers

Capture, record, and commit orders based on customer needs and service levels

Track deliveries and proactively communicate with customers and management in case of any events, delays, or service failures, actively seeking solutions

Identify customer opportunities in response to customer inquiries and product management

Provide support to the operations team with day‑to‑day needs

Assist in order scheduling, conduct inventory counts, and perform order analysis

Generate reports using ERPs and data tools (e.g., Power BI) to create insightful analyses

Responsible for onboarding new customers, suppliers and updating master files

Introduce, add and update products, as required

Responsible for coordinating and executing validation studies

Receiving

Receive and unload incoming products and compare information on packing slips with purchase orders to verify accuracy of shipment

Inspect, sort, count, package, label, and unpack inventory that is received

Inspect shipments for damages, loss, or defects, and notify Quality Assurance of findings

Responsible for accurately receiving, reporting, and distributing purchased items

Stock shelves in the warehouse ensuring that product is allocated to the correct pick location

Shipping

Prepare orders for shipment in accordance with the pick list and shipping requirements

Be aware and notify management of shortages

Package and ship in accordance with SOP, packaging guidelines and accepted methods / practices including cold chain and ambient packaging

Organize pick list and cross‑check against End of Day reports

Product Handling

Read pick list and verify the product matches the pick list order

Verify that the lot number and expiry date matches the pick worksheet and the product

Identify issues with orders, troubleshoot and find appropriate corrective actions

Communicate with customers if orders require adjustments

Monitor packaging material supplies and notify team when materials need to be reordered

May need to operate mechanical equipment in loading and unloading material and equipment

Facilities & Maintenance

Liaise with external vendors for all preventive maintenance contracts and ensure proper schedules are maintained

May be on‑call for all after‑hour emergencies related to the facility

May be responsible for all maintenance and scheduling vendor services related to the facility

Working Conditions
Physical Effort

50% of the work may be done while in a standing position. Concurrently, 40% of this time is spent bending, reaching, climbing, pulling, pushing and lifting objects up to 40 lbs

The physical environment is a clean, quiet warehouse area

Job Specifications & Qualifications

High School diploma and at least 2 years of previous working experience preferably in a Pharmaceutical/GMP facility

Must be able to speak, read, and write fluently in English;
French is a highly valued asset

Ability to lift up to 40 lbs

High attention to detail with exceptional organizational skills

Excellent verbal, written, interpersonal skills and a strong focus on customer service

Able to work with minimal supervision and work collaboratively with cross‑functional teams

French speaking preferred

Strong computer skills including Microsoft Suite (Word, Excel, PowerPoint). Knowledge or experience with inventory management systems (e.g., SAP, Oracle) would be an asset

Excellent problem solving, thinking skills and good independent judgment are required

Why you should work with us

Paid vacation

Annual bonus

Paid sick days

Comprehensive salary

Benefits package

RRSP

Opportunities to develop new skills and progress your career

Access to thousands of perks vendors and discounts through our Work Perks program, including discounts for apparel, restaurants, technology, fitness, travel, and tickets to favorite sports and entertainment events

SRx Health Solutions is committed to fostering an environment of diversity and inclusion where employees are both valued and heard. We provide accommodation during the interview process. Please reach out to our People Operations department at  for accommodation.

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