Logistics Dock Clerk & Warehouse Adminstrator

Shipment Processing & Documentation

• Receive and process all incoming/outgoing shipments, verifying that all inbound orders match receiving documents.
• Immediately update status changes on the company’s live tracking board to maintain real-time visibility.
• Prepare, verify, and organize outgoing order paperwork, including creating shipping labels, Bills of Lading (BOL), and container documentation.
• Maintain accurate, structured filing systems (both digital and physical) for all historical shipment records.

Truck Mate (TMW) System & Inventory Control

• Utilize Truck Mate (TMW) for all order management, data entry, processing functions, and shipment tracking.
• Conduct thorough, accurate physical inventory counts using RF-scanner-based tools at the conclusion of every business day.
• Record, document, and cross-reference all stock details within Truck Mate to prevent duplicated orders or data errors.
• Investigate and resolve customer queries related to order discrepancies, inventory levels, or tracking statuses.

Stakeholder Communication & Coordination

• Act as the primary communication bridge between the dock floor, dispatch team, and Warehouse Supervisor to ensure timely departures and arrivals.
• Communicate directly with external freight carriers to track shipments in transit and resolve logistical issues.
• Handle email correspondence with warehouse customers, providing exceptional service regarding their inventory and freight.

Safety & Continuous Improvement

• Adhere strictly to all company policies, including Health & Safety procedures.
• Maintain a clean, organized, and safe workspace in the shipping office and dock areas, reporting any hazards to management.
• Contribute ideas willingly toward continuous process improvement and warehouse efficiency.

Position Requirements

• Experience: Previous administrative experience in a warehouse, logistics, or dock environment is highly preferred.
• Software Expertise: Prior experience or strong familiarity with Truck Mate (TMW) is highly desirable; comfort learning specialized logistics systems is required. WMS experience required.
• Technical Proficiency: High comfort level with software, including Google Workspace (Sheets, Docs, Gmail) and Microsoft Office. Experience with RF scanners is a strong asset.
• Detail-Oriented: An eagle eye for absolute accuracy in data entry, inventory counts, and documentation.
• Time Management: Proven ability to multitask under pressure, manage your own workload with minimal supervision, and meet strict end-of-day deadlines.
• Communication Skills: Strong written and verbal communication skills with a customer-service-oriented mindset.

Salary:

• $48,000 - $55,000
• Overtime pay
• Bonus program

Shift:

Qualified candidates must be available for shifts scheduled during these hours:

Monday to Friday: 9:00am - 6:00pm
Some overtime may be required on Friday

What We Offer:

• Family-First Culture:
  Work in a supportive, team-oriented environment where you are truly valued.
• Compensation:
  Competitive salary and comprehensive benefits package.
• Career Pathing:
  Genuine opportunities for professional growth and skill development.
• Work Environment: A modern, high-energy, and fun place to work!