Line Lead -Fulfillment; E- commerce Operations

This Full time on site position offers great opportunities for career growth.

The Line Lead is responsible for leading the day-to-day activities of an assigned fulfillment line within a fast-paced e-commerce distribution center. This role ensures orders are processed accurately, efficiently, and safely while meeting productivity, quality, and customer service standards. The Line Lead provides frontline leadership by coordinating workflow, coaching team members, monitoring performance, and maintaining a safe and organized work environment.

Department:
Operations – Fulfillment

Reports To:

Supervisor

Employment Type:

Full-Time Shift: Day (8:00 AM – 4:00 PM) or Afternoon (4:00 PM – 12:00 AM), with flexibility for overtime, weekends, and peak business periods as required.

• Operational Leadership
  Coordinate and oversee daily fulfillment line operations to ensure productivity and service level targets are achieved.
  Assign work based on operational priorities, staffing levels, and customer requirements.
  Monitor workflow and make real-time adjustments to maximize efficiency.
  Ensure all standard operating procedures (SOPs) are followed consistently.
  Support the successful execution of receiving, picking, packing, sorting, labeling, and shipping activities.
• Team Leadership
  Provide daily direction, coaching, and support to warehouse associates.
  Communicate performance expectations and promote accountability.
  Monitor attendance, punctuality, and productivity, escalating concerns to the Supervisor when necessary.
  Assist with onboarding and training new employees on safety procedures, quality standards, and operational processes.
  Foster teamwork and maintain a positive, respectful work environment.
• Fulfillment Operations
  Oversee activities including:
  • 1) Receiving and processing inbound inventory.
  • Inspecting products for damage or discrepancies.
  • Picking customer orders accurately.
  • Packing and labeling shipments according to customer specifications.
  • Loading parcels and packages (up to 40 lbs.) onto conveyors or designated shipping containers.
  • Organizing inventory within assigned warehouse locations.
  • Ensure inventory accuracy and proper product handling throughout the fulfillment process.
  • Maintain accurate operational records using warehouse management systems (WMS), scanners, and barcode technology.
• Quality & Productivity
  Monitor order accuracy and quality standards throughout the shift.
  Identify process improvements that increase productivity while reducing errors.
  Track key performance indicators (KPIs) and communicate results to supervisors.
  Assist in resolving operational issues and customer-related exceptions promptly.
• Health & Safety
  Promote a strong culture of workplace safety.
  Ensure compliance with company policies, safety regulations, and operating procedures.
  Identify, report, and help resolve safety hazards.
  Report all accidents, incidents, and near misses immediately.
  Maintain a clean, organized, and hazard-free work area.
  Reinforce forklift and pedestrian safety practices throughout the warehouse.
• Cross-Functional Support
  Coordinate activities with Receiving, Inventory Control, Shipping, and other operational departments.
  Assist in other warehouse functions as operational needs require.
  Support continuous improvement initiatives and special projects.

• Strong leadership and team coaching abilities.
• Excellent organizational and time management skills.
• High attention to detail and commitment to accuracy.
• Effective verbal and written communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Customer-focused mindset with strong problem-solving skills.
• Ability to…