Emergency Department Clerical Supervisor

The ED Clerical Supervisor is responsible for overseeing the daily operations of the Emergency Department clerical and registration staff. This position ensures the accurate, timely, and efficient processing of patient registration, insurance verification, scheduling, patient information, and related administrative functions.

The ED Clerical Supervisor provides leadership, training, and oversight to clerical staff while ensuring compliance with hospital policies, DNV requirements, HIPAA, and applicable state and federal regulations. The Supervisor works closely with Emergency Department clinical staff, Business Office, Registration, Billing, and hospital administration to promote efficient patient flow, accurate documentation, and high-quality patient service.

Proficiency in the Cerner Electronic Health Record (EHR) system is preferred.

• Supervise the daily activities of ED registration clerks and other assigned clerical/front-desk staff.
• Assign and coordinate staff duties to ensure appropriate coverage and efficient workflow.
• Monitor staff performance, productivity, attendance, and adherence to hospital policies and procedures.
• Conduct employee training, competency assessments, performance evaluations, and corrective actions as needed.
• Provide ongoing coaching and support to clerical staff.
• Assist with interviewing, hiring, orientation, and onboarding of new clerical employees.
• Promote teamwork, professionalism, accountability, and excellent customer service.

• Ensure accurate and timely registration of all ED patients.
• Ensure patient demographic, contact, guarantor, and insurance information is complete and accurate.
• Verify insurance eligibility and benefits as required and ensure appropriate insurance information is entered into the system.
• Ensure required identification and insurance documentation is obtained, scanned, and maintained according to hospital policy.
• Monitor registration processes to reduce errors, duplicate accounts, and delays in patient care or billing.
• Ensure appropriate handling of emergency, self-pay, Medicaid, Medicare, and commercial insurance registrations.

• Ensure accurate and timely entry of patient information into the Cerner EHR.
• Train and assist clerical staff with Cerner functions applicable to their assigned responsibilities.
• Monitor registration and insurance-related workflows within Cerner.
• Identify and troubleshoot registration or system issues and coordinate resolution with appropriate departments.
• Generate and review applicable Cerner reports to monitor registration activity, workflow, productivity, and patient-access processes.

• Coordinate with Business Office, Billing, Utilization Review, and clinical departments to support accurate documentation and charge capture.
• Identify registration or insurance issues that may result in claim delays, denials, or billing errors and ensure appropriate follow-up.
• Assist with correcting registration errors and missing or inaccurate insurance information.
• Support hospital initiatives designed to improve front-end revenue cycle processes and reduce avoidable billing issues.

• Maintain compliance with DNV requirements and hospital policies and procedures.
• Ensure staff maintain compliance with HIPAA and all applicable state and federal regulations.
• Assist with preparation for DNV surveys, audits, and other regulatory or quality reviews.
• Ensure required documentation and records are maintained accurately and securely.
• Participate in quality improvement initiatives related to patient registration, access, documentation, and clerical operations.
• Monitor compliance with established registration and documentation standards.

• Promote a professional, respectful, and patient-centered environment.
• Assist with resolving patient and family concerns related to registration, insurance, scheduling, or clerical services.
• Troubleshoot patient service issues and elevate complex or unresolved concerns to appropriate management.
• Maintain confidentiality of patient information at all times.

• Serve as a liaison between ED clerical staff, clinical departments, Business Office, Billing, Registration, Utilization Review, and hospital administration.
• Monitor daily clerical workflow and identify opportunities to improve…