Restaurant Manager; Church's Chicken

Job Title

Restaurant Manager

District Manager, QSR

As a Restaurant Manager, you will support the restaurant to drive business success. You will take ownership, solve problems, seek help, and guide others.

• Ensure customers have a great guest experience by keeping products hot, fresh, and delicious.
• Supervise and train employees in the restaurant.
• Maintain the restaurant to company standards, ensuring grounds, equipment, and the overall facility are well maintained.
• Ensure employees are clean and neat in appearance.
• Demonstrate that customer needs are the highest priority.
• Maintain food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Ensure cleanliness of the property, including restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance, etc.
• Act as a role model within established store decorum guidelines as defined in training.
• Observe food quality, service, cleanliness, food presentation levels throughout the day and provide coaching, direction, and assistance as needed.
• Ensure all employees uphold strict food safety standards.
• Navigate customer complaints with grace and, if unresolved, elevate complaints to the District Manager, QSR.
• Properly rotate and store perishable products to maintain freshness, avoid cross contamination, and minimize spoilage.
• Train each new employee in the existence and proper use of the Open Door Policy.
• Submit maintenance requests in Mpulse in a timely manner.
• Coach and develop sales associates and assistant manager.
• Conduct performance reviews on a regular basis and recommend merit increases for subordinate employees when applicable.
• Conduct job‑specific performance interviews with employees as needed to improve job performance within guidelines defined in training.
• Assist with recruiting efforts, guide interested persons on how to complete the application process, conduct interviews, and track active applicant progress to ensure new hires complete onboarding.
• Staff the store with the required number of employees to operate at budgeted hours without overtime or over‑budget exceptions.
• Control inventory to attain and maintain inventory shortage performance (at less than 1.0% short to merchandise sales) monthly.
• Compile, input, reconcile, and balance each component of the daily close‑out paperwork and complete end‑of‑the‑day accounting by 8:00 am.
• Conduct a minimum of one cash audit weekly.
• Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store.
• Ensure up‑to‑date menus and promotional marketing are executed in a timely manner.
• Monitor and proactively minimize perishable food waste.

• Must be able to lift up to 25 pounds at times.
• Must be able to travel up to 80%.

This position is at‑will, meaning either the employee or the Company may terminate employment at any time, with or without advance notice, with or without cause.

Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family‑care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender‑related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Mid‑Senior level

Full‑time

Management and Manufacturing

Retail