Digital Business Analyst

Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people

Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health

Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions

Welcome to TAL. As a leading life insurer,we’vebeen protecting Australians for over 150 years. Backed by Daiichi Life,we'redriven by big ambitions and empower to create better products and services.

Together with our Partners,we’rehelping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate,brightand capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together,we'rereimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

If you're passionate about using technology and innovation to solve business challenges, this is an exciting opportunity to make an impact. In this role, you'll support TAL’s Group Life business by developing smart, user-friendly digital solutions, coordinating system changes, and providing ongoing operational support. You'll work with stakeholders across the organisation to improve processes, implement enhancements, and create clear documentation that helps teams successfully adopt new technologies and ways of working.

• Analyse current business practices and processes, identifying improvement and transformation opportunities to improve customer experience, reduce operating costs, speed of implementation, elimination of waste
• Collaborate with business teams to elicit business requirements and translate them into user stories for refinement with engineering pods, aiming to deliver seamless user experiences.
• Produce written and visual documentation that clearly articulates the product's technical and non-technical aspects, enabling fast knowledge transfer and efficient adoption across partner instances.
• Identify and document current and future state business processes to create a solid understanding of new products and journeys, ensuring our partners' members get cover that meets their needs.
• Develop and maintain Business Requirements, Process Design document with all requirements being clearly and specifically documented and traceable through the Product Development Life Cycle
• Act as a SME and contact point for client issues and change requests
• Develop, refine and execute Test cases as part of User Acceptance Testing
• Develop and provide communications strategies / plans, including implementation or release management documentation for end user groups with the provision of training and assistance prior to and post implementation
• Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
• Background in Agile delivery with a deep understanding and practical use of modern digital frameworks, including Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing, and more.

• Desireable:
  
  Qualifications (CSPO, ASPO,CSM, A-SCM, Busines Analysis or Project Manager Management)
• Life insurance knowledge

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce.

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender…