Ford Service Advisor

Own the customer relationship from write-up to delivery, and be the one who translates Ford warranty coverage into plain English — what Ford’s 5-year/60,000-mile Powertrain Limited Warranty covers, what’s customer-pay, and which recalls are open.

Ford Warranty & recall fluency is the job

Family Family-owned & operated

Health Health & life insurance + IRA, full-time

No mystery, no bait-and-switch job post. Here’s the real work, what it takes, and what it pays back.

• Own the customer relationship from write-up to delivery
• Walk customers through warranty vs. customer-pay clearly
• Coordinate with Ford factory support on warranty claims
• Build repeat business through follow-up done right

• Advisor experience — Ford warranty knowledge a plus
• Empathy and patience on the drive
• Accuracy on repair orders and warranty documentation
• A name customers will remember (and review)
• Health & life insurance, IRA + paid time off
• Company holidays & employee discounts
• Pay plan discussed directly with the service director

A Ford service advisor is the person customers trust to explain what their warranty covers and what it doesn’t. At a family-owned and operated dealership, that trust matters — and you’ll earn it in a positive, team-oriented workplace where people feel supported and valued.

What does a Ford service advisor role pay at Astro Ford
?

Pay for advisor roles is discussed directly with the service director — ask about the current pay plan. Full-time roles include health and life insurance, an IRA, paid time off, company holidays and employee discounts.

What experience do I need?

Advisor experience is preferred, and Ford warranty knowledge is a plus but not required — strong communication and accurate documentation matter most.

How is this different from a general service advisor role?

This role leans into Ford-specific warranty and recall coordination — you work directly with Ford factory support on claims, not just write repair orders.

What is the schedule like?

Ask the service director about the current schedule for this role.

An independent shop advisor writes an estimate and moves on. A Ford service advisor at a franchised store like Astro Ford spends a meaningful share of the day explaining what Ford’s factory warranty actually covers , coordinating open recall campaigns with the customer, and keeping documentation accurate enough to survive a factory audit. That fluency is what separates this seat from a general customer-service role — and it’s the core of what this role learns and does every day.

The dealership sits on Auto Mall Pkwy, off I-10 in D'Iberville — minutes from downtown Biloxi and Gulfport, an easy drive from Ocean Springs, and reachable from Pascagoula and Bay St. Louis. If you’re searching “Ford service advisor jobs near me” anywhere on the Mississippi Gulf Coast, this one’s inside your radius — and you can see exactly where we are before you apply.