Overnight Member Experience Specialist; CSR
Listed on 2026-11-04
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Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service, Bilingual, Customer Success Management
Benefits:
- Free gym membership
- Free uniforms
- Training & development
- 401(k)
- Employee discounts
Customer Service Representative
Job Description & Performance Expectations
JOB DESCRIPTION
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive
top-notch customer service. This is a part-time, hourly non-exempt position.
RESPONSIBILITIES & EXPECTATIONS
Member Experience & Sales Support
• Greet and check in all members, guests, and prospective members
• Inform prospective members about our membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate necessary updates to members' accounts
Front Desk Operations & Compliance
• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned
These duties and responsibilities may change at any time.
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