Medical Director Urgent Care

641 S Street NW Washington, DC 20001

Kids Are Our Everything.

Department

10128 AHC/CHC Administration

Pay Range

$ - $

The Medical Director of Urgent Care provides clinical, operational, and strategic leadership for pediatric urgent care services (in-person and telemedicine). This role ensures the delivery of high-quality, safe, efficient, and patient-centered care while supporting organizational priorities related to access, growth, and financial stewardship. The Medical Director partners closely with nursing, administrative, and other operational leaders to advance clinical excellence, patient experience, and continuous improvement.

Minimum Education
Medical Doctor (M.D.) Medical degree (MD or DO) from an accredited medical school. Completion of pediatric residency training in an accredited program. (Required)
Master’s Degree Master of Business Administration, Master of Public Health, Master of Healthcare Administration, or related field. (Preferred)

Minimum Work Experience
5 years Clinical experience in pediatric care. (Required)
3 years Clinical experience in pediatric urgent care. (Preferred)

Required Skills/Knowledge
Strong knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in pediatric urgent care.
Ability to function independently in evaluating patient problems and developing a plan for patient care.

Experience with data-driven decision-making and performance improvement.
Ability to supervise, advice, and train clinical professionals and/or students in area of expertise.
Excellent communication (written and oral) and change management skills.
Ability to maintain quality, safety, and infection control standards.
Personal commitment to Continuing Medical Education and remains current on the developments and progress in pediatric urgent care.
Demonstrates knowledge of and compliance with legal and ethical standards for the delivery of medical care.
Previous experience managing a division, department, or program in an academic setting.

Required Licenses and Certifications
Physician Fully licensed and credentialed attending staff category physician on the medical staff of Children’s National Medical Center (Required) Board certified or eligible for board certification in pediatrics (Required)

Functional Accountabilities
Commitment to World Class Care

• Provide pediatric urgent care services for patients at approved sites in an ethical, professional and timely manner.

• Provide oversight of the medical care team to ensure high-quality, evidence-based pediatric urgent care services.

• Actively participate in family centered care and communicate in a professional and compassionate manner; refer patients to medical homes, specialists, and relevant ancillary services as appropriate.

• Appropriately utilize the defined chain of command and escalation policies.

• Respond to team members in a timely and respectful manner; communicate expectations clearly to trainees regarding communication with patients and families and documentation in the electronic health record; encourage questions from trainees.

• Foster a team approach to patient care to continuously strive to improve patient and staff satisfaction.
  Clinical & Operational Leadership

• Serve as the physician leader for day-to-date urgent care operations in partnership with nursing and administrative leadership.

• Support access optimization, patient flow and throughput, patient experience, and follow-up with primary and/or specialty care.

• Collaborate on staffing models and productivity optimization. Manage provider scheduling.

• Serve as clinical liaison with primary care, subspecialty services, emergency medicine, and community partners.

• Contribute to system-wide initiatives related to access, value-based care, and…