Quality Resident Liaison/Automotive Liaison
Listed on 2026-01-02
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Engineering
Technical Support, Quality Engineering
Location: Blue Springs
4 weeks ago Be among the first 25 applicants
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TRIGO Quality Solution is looking for a Full-time Quality Resident Engineer in Blue Springs, MS
Overall Purpose
The Quality Resident Engineer serves as the customer's on-site representative, ensuring satisfaction through technical support, issue resolution, and open communication between Intervention Site and the customer. Build strong relationships, address production problems promptly, suggest improvements, and provide regular updates on claims to maintain trust and credibility.
May Report to
Resident Engineering Director and Resident Engineer Manager
Responsibilities
Client Relationship & Business Development
- Build strong, professional relationships with customers at the plant level.
- Act as the customer's representative, addressing production issues and building credibility through commitments.
- Maintain open communication between Intervention Site and the contracted customer.
- Provide regular updates on claim status and seek customer feedback.
- Monitor competitor activities and report to the TRIGO Resident Engineering Manager.
- Represent the contracted partner's interests and participate in customer meetings as needed.
Operations
- Coordinate on-site repairs/sorting with client approval.
- Analyze and resolve Site issues, informing plants for corrective action.
- Regularly audit customer product handling.
- Support prototypes, pre-serial builds, trials, launches, and engineering changes.
Organization & Management
- Report regularly (as defined by the supervisor) to the dedicated contracted partner's team or contact partner.
Technical
- Ensure customer satisfaction through technical support and quality issue resolution.
- Stay updated on technical, quality, and business topics through regular training and meetings.
- Address customer technical requirements and provide support.
- Suggest improvements to both Intervention Site and contracted customer.
Other
- Perform any other duties as assigned.
Knowledge, Skills, Abilities
Hard skills
- Familiarity with Intervention Site quality systems, including TS-16949 requirements.
- Problem-solving ability.
- Regular and predictable attendance.
- Ability to be on call as needed.
Values & Attitudes
- Build strong interpersonal relationships.
- Handle pressure and ambiguity effectively.
- Take on new challenges and responsibilities.
- Self-motivated and proactive.
- Demonstrate integrity and represent the company well.
- Build long-term, mutually beneficial client relationships.
- Be honest, committed, and trustworthy.
- Strong communication, problem-solving, and customer relationship skills.
Work Experience
Overall recommendations include excellent communication skills, process control expertise, experience in root cause analysis, audits, shipping and receiving knowledge, leadership qualities, and relevant industry experience such as Tier 1 automotive suppliers.
Education Background
Preferred:
Engineering degree or equivalent relevant experience.
- Entry level
- Full-time
- Management and Manufacturing
- Business Consulting and Services
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