Automation​/Innovation Architect

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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We are looking for a strategic and technically skilled Automation and Innovation Architect with deep UiPath expertise to lead the design and implementation of intelligent automation solutions within the retirement and health management sector. This role will play a critical part in modernizing legacy systems, improving member and provider experiences, and driving operational efficiency through automation and innovation.

Automation Architecture & Delivery:

Design and implement scalable, secure, and compliant automation solutions using UiPath to streamline processes such as claims processing, eligibility verification, member onboarding, and provider data management.

Collaborate with business units to identify high-impact automation opportunities across retirement plan administration and health benefits operations.

Innovation Strategy:

Evaluate and integrate emerging technologies (AI, ML, NLP, OCR) to enhance automation capabilities and improve service delivery for members and providers.

Lead proof-of-concept initiatives to test and validate innovative solutions in real-world healthcare and retirement plan scenarios.

Governance & Compliance:

Develop and maintain automation governance frameworks, documentation, and audit trails.

Collaboration & Enablement:

Partner with IT, compliance, operations, and customer service teams to align automation initiatives with business goals.

Mentor and guide RPA developers and analysts to build a center of excellence (CoE) for automation.

Continuous Improvement:

Monitor automation performance and ROI, and recommend enhancements to improve accuracy, speed, and user satisfaction.

Stay current with industry trends and regulatory changes affecting retirement and health management.

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

8+ years of experience in automation architecture, with at least 3 years of hands‑on UiPath development and deployment.

UiPath certifications (e.g., Advanced RPA Developer, Solution Architect) strongly preferred.

Experience in the retirement services, health insurance, or healthcare administration industry.

Strong understanding of RPA, APIs, OCR, AI/ML, and cloud platforms (Azure, AWS).

Experience with process mining tools (e.g., UiPath Process Mining, Celonis).

Knowledge of other automation platforms (e.g., Power Automate, Automation Anywhere).

Experience with agile methodologies and Dev Ops practices.

Strong communication and stakeholder engagement skills.

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Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or…