IT Support Specialist

Job Overview

Georgia‑Pacific (GP) has an exciting opportunity for an IT Support Specialist who, under minimal supervision, will design, develop, implement, and maintain computer and network systems required to operate the mill. You will be a member of the Monticello IT support team working closely with process control, automation, and other enterprise teams.

• Deskside Support: Own the end‑user experience, ensuring a performant and reliable technological experience for our customers, enabling them to perform their job duties at the highest level.
• Problem Solving: Perform root cause analysis and remediation of technical issues demonstrating a high level of initiative and executing against a defined plan and strategy.
• Camera System Management: Work with our corporate partners to maintain a large fleet of security and production cameras. Responsibilities include server infrastructure, coordinating requests for new installations, and troubleshooting issues with existing installs.
• Asset Reliability: Work with manufacturing sensors in the field, performing root cause analysis and remediation of technical issues.
• Collaboration: Coordinate with systems, network, and/or database administrators to implement application or system design specifications.
• Communication: Maintain effective communications with customers regarding activities, problems, status, timelines, and other details.
• Operational Excellence: Drive operational excellence with a strong focus on safety and value creation.
• Knowledge Sharing: Share knowledge about standards and best practices with other manufacturing facilities.
• Transformation: Understand and translate business requirements into value‑driven actions, working both independently and as part of a larger support team to implement overall company standards in the IT/OT business and industrial controls environments.

• At least 2 years of experience doing incident management and problem resolution utilizing a ticketing platform (e.g., Service Now, Zendesk, Solar Winds).
• Experience with administering and troubleshooting camera systems (e.g., Genetec, Milestone, Axis).
• Knowledge and hands‑on experience supporting a diverse technology stack (Windows desktop and server, tablets, peripherals, network technologies, Active Directory, etc.).
• Ability to quickly troubleshoot issues, implement solutions, and document.
• Excellent attitude, great phone etiquette, and strong interpersonal skills.
• Ability to participate in a rotating 24/7 on‑call support schedule.
• Ability to lift 35 pounds, work in various manufacturing mill environments, climb stairs.

• Industry technical certifications or equivalent knowledge (Network+, Security+, CCNA, VMware VCP‑DCV, etc.).
• Basic knowledge of firewalls, how to design appropriate rules to permit required traffic, and troubleshoot issues.
• General understanding of virtualization concepts and available technologies.
• Knowledge of cyber hygiene best practices around endpoint management, network segmentation, password management, etc.
• Experience in IT/OT support in a manufacturing environment.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength—focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please  for additional information. (For Illinois E‑Verify information , aqui, or tu).