Global Service Tech

Overview

Global Services Tech I (Saltillo) — Monday-Friday (8am-4:30pm). This role provides comprehensive technical support for end-users, focusing on hardware/software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.

Join to apply for the Global Service Tech I role at Ashley Furniture Industries
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This position offers opportunities for growth while contributing to our organization's technical support excellence. The ideal candidate will combine technical aptitude with strong interpersonal skills to deliver exceptional end-user support.

• Technical Support
• Manage IT ticketing system for hardware and software issues
• Image and deploy desktops, laptops, and tablets
• Troubleshoot end-user technical issues across multiple platforms
• Install and maintain printer systems (Laser, Thermal, Check, Badge)
• Support barcode scanner operations
• Assist with network cabling installation and maintenance

• System Management
• Configure and troubleshoot software applications
• Monitor IT asset inventory
• Track warranty periods
• Maintain equipment documentation
• Support system installations

• Professional Interaction
• Coordinate with vendors on IT systems
• Follow established escalation procedures
• Collaborate with GTS2+ technicians
• Maintain professional communication with all stakeholders
• Support cross-functional teams

• Technical support experience
• Hardware/software troubleshooting skills
• Strong customer service orientation
• Basic networking knowledge
• Equipment maintenance experience

• Desktop imaging and deployment
• Printer system maintenance
• Network cabling experience
• Asset management
• Ticketing system proficiency

• Excellent communication abilities
• Problem-solving capabilities
• Team collaboration
• Time management
• Documentation expertise

• Ability to use ladders and lifts
• Cable installation capabilities
• Equipment handling proficiency

• Commitment to company core values
• Professional demeanor
• Attention to detail
• Organizational skills
• Customer-focused mindset

• Entry level

• Full-time

• Information Technology

• Furniture and Home Furnishings Manufacturing