IT Support Specialist

Join to apply for the IT Support Specialist role at Georgia‑Pacific LLC.

• Deskside Support:
  Own the end‑user experience, ensuring a performant and reliable technological experience for our customers.
• Problem solving:
  Perform root cause analysis and remediation of technical issues, demonstrating a high level of initiative.
• Camera System Management:
  Maintain a large fleet of security and production cameras, coordinating new installations and troubleshooting existing ones.
• Asset Reliability:
  Perform root cause analysis and remediation of technical issues with manufacturing sensors.
• Collaboration:
  
  Coordinate with systems, network, and database administrators to implement application or system design specifications.
• Communication:
  Maintain effective communications with customers regarding activities, problems, status, timelines, and other details.
• Operational Excellence:
  Drive operational excellence with a strong focus on safety and value creation.
• Knowledge Sharing:
  Share knowledge about standards and best practices with other manufacturing facilities.
• Transformation:
  Translate business requirements into value‑driven actions, working independently and as part of a larger support team.

• At least 2 years of experience doing incident management and problem resolution using a ticketing platform (e.g., Service Now, Zendesk, Solar Winds).
• Experience with administering and troubleshooting camera systems (e.g., Genetec, Milestone, Axis).
• Hands‑on experience supporting a diverse technology stack (Windows desktop and server, tablets, peripherals, network technologies, Active Directory, etc.).
• Ability to quickly troubleshoot issues, implement solutions, and document.
• Excellent attitude, great phone etiquette, and strong interpersonal skills.
• Ability to participate in a rotating 24/7 on‑call support schedule.
• Ability to lift 35 pounds, work in various manufacturing mill environments, and climb stairs.

• Industry technical certifications or equivalent knowledge (Network+, Security+, CCNA, VMware VCP‑DCV, etc.).
• Basic knowledge of firewalls, how to design appropriate rules, and troubleshoot issues.
• General understanding of virtualization concepts and available technologies.
• Knowledge of cyber hygiene best practices around endpoint management, network segmentation, password management, etc.
• Experience in IT/OT support in a manufacturing environment.

Equal Opportunity Employer, including disability and protected veteran status. Some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify.