Enterprise Services and Systems Administrator, Wharton Computing and Instructional Technology

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The University of Pennsylvania, the largest private employer in Philadelphia, is a world‑renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly‑regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

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Enterprise Services and Systems Administrator, Wharton Computing and Instructional Technology

Founded in 1881 as the world’s first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in both Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students.

Each year 13,000 professionals from around the world advance their careers through Wharton Executive Education’s individual, company‑customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a diverse population of staff, representing a rich array of backgrounds, expertise, and cultures. To learn more, visit (Use the "Apply for this Job" box below)..

As a Enterprise Services and Systems Architect on the CORES (Core Operations, Resources and Enterprise Services) Team under Infrastructure & Services, you will deliver and manage scalable hosted enterprise services and solutions in areas such as Communications and Collaboration, Generative AI Tools, Identity and Access Management, Networks and Connectivity, Monitoring and Alerting, and more, using products and tools like Google Workspace, Office 365, Dropbox, Grouper, ChatGPT, and others.

• You will deploy, manage and improve our services using ITIL IT Service Management practices, serve as their technical expert and critical resource, and encourage their use and adoption through user outreach and documentation.
• You will lead and participate on projects that deploy, improve, retire, or deliver services.
• You will have primary responsibility for the management of a small number of services in our portfolio.
• You will be part of a rotating operations team that responds to service requests and incidents and performs routine operational work, backing up the I&S Cloud Architecture Team.
• Back up operational work includes deploying services as infrastructure‑as‑code on cloud infrastructure hosted in Amazon Web Services with automated workflows using tools like Terraform and Ansible, patching software and operating systems, and participating in code reviews.
• You will be part of a rotating 24/7 on call team that responds to system alerts and phone communications in week‑long shifts. We collaborate to reduce the number of services that page after hours and are dedicated to reducing the after hours burden.

We expect all team members to:

• Value inclusion and teamwork
• Strengthen our technical and customer service skills
• Bring new skills and perspective
• Display leadership and accountability
• Understand security and privacy principles
• Navigate change

As an Enterprise Services and Systems Administrator, you will be expected to:

• Lead complex projects to deploy and improve services
• Maintain subject matter expertise in, and be accountable for services owned by the team
• Design, deploy, and continually improve services
• Represent Wharton Computing at events, on projects, and technical committees, locally and externally
• Expand your skills and provide mentoring and guidance to team members
• Demonstrate both judgment and insight in crisis and in planning
• Take provided opportunities to drive your professional development with training and conferences

For Enterprise…