Advanced IT Generalist

The Advanced IT Generalist is a technology professional proficient in many facets of information technology, without a single defined specialty. However, due to the nature of the Emergency Response business line, the Advanced IT Generalist becomes a specialist across these facets, resolving and troubleshooting a wide range of systems and issues. The role manages and supervises CTEH IT Support Services, ensuring that all technology resources and solutions are readily available for employees and for emergency response operations.

Additionally, the Advanced IT Generalist serves as a subject matter expert in identifying solutions and assembling the right technology resources to support emergency response projects or special client requests. The position also requires expertise in telecommunications and emergency response IT support and services.

Job Type: Full Time

Salary: Commensurate with experience

• Conducts audits and tries to reduce IT costs without impacting Emergency Response Readiness
• Oversees First Net/Administrator, telecommunication and data device management and services for CTEH
• Deploys Satellite/portable cell tower/services and other telemetry resources
• Manages 24/7 365 direct IT Support services for Emergency Response services and field employees
• Oversees Procurement of IT resources for CTEH and budgeting costs and software licenses
• Actively coordinates with various CTEH departments, employees, and Senior management to address and find solutions to business line technology issues technical or financial
• Acts as an IT Business Partner between Montrose Corp IT and CTEH, making sure Montrose Corp IT is updated on issues or infrastructure support where Montrose Corp IT can assist and take the lead in resolving
• Acts in the role of an IT/SME Emergency Response consultant when needed to support Emergency Response Services or CTEH
• Assists when needed to support the company multi-tasking Technology role to be able to set up computers and basic office environment software
• Solve, troubleshoot, or find solutions to problems or issues that will affect business effectiveness, emergency response support in addition to maintaining response readiness dealing with technology technical issues these would include software, hardware, basic networking, telecommunication and general onboarding/offboarding administrative responsibilities in office or field environmental in addition to providing 24/7 on-call support when needed
• Performs other duties as assigned

• Computer skills – Windows Operating system, MAC IOS, Active Directory, Power Shell, Microsoft Entra, Microsoft 365 Office Administrator, Microsoft 365 apps, Teamdesk, Apple IOS, Android, First Net/Verizon/AT&T, Telecommunication e-sims, sims information systems data, VOIP, cell and satellite. Good understanding of Networking adapting and learning new environmental technologies or systems and programs when needed/reviewing system manuals
• Customer service skills - provide consistent customer service, always ensuring customer satisfaction or resolution to a problem has been met
• Attention to detail – Being cognizant of every detail that goes into network security, software upgrades, and other tasks to avoid potential issues and downtime for company computer systems
• Troubleshooting – Computer Hardware, Software, analyzing and defining problems while identifying solutions
• Project Management:
  Lead IT projects from inception to completion, including planning, resource allocation, scheduling, and coordination with stakeholders to ensure successful outcomes
• Technical Expertise:
  Serves as a subject matter expert in various areas of IT, including but not limited to networking, cybersecurity, cloud computing, and enterprise systems
• Vendor Management:
  Evaluate and select external vendors and service providers, negotiate contracts, and oversee the delivery of IT products and services to meet business requirements
• Risk Management:
  
  Assess IT risks and vulnerabilities, develop risk mitigation strategies, and implement controls to safeguard the organization's IT assets and data
• Continuous Improvement:
  Identify opportunities for…