IT Manager

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. We're looking for a hands‑on IT Manager who likes to lead from the front. This role is for someone who can think strategically, solve problems in real time, and isn't afraid to jump in and get things done. If you enjoy owning IT from top to bottom and making a real impact on how a business runs, this role is for you!

This role encompasses both strategic and tactical (i.e. hands‑on) responsibilities. It requires a broad knowledge of all aspects of IT including operations and networking. The ideal person for this position is analytical, strategic and has strong communication skills. Prior experience with premise‑based servers and cloud applications is required. The ability to plan and execute projects within time and budget constraints is a must.

The IT Manager is responsible for the acquisition, operation, integration and problem‑solving aspects of both hardware and software systems in a multisite organization and is the final point for troubleshooting IT issues for the business. This role partners with the CFO to maintain our technology roadmap and set information technology strategies for critical areas including data security, disaster recovery/business resumption, server management, data warehouse utilization, ERP Cloud management, reporting and AI tools, hardware lifecycle management, etc.,

along with assessing new solutions for employee and consumer facing technologies and telecommunications.

The IT Manager is responsible for all functional IT areas and supervision of the IT staff, systems, and networks within the IT scope of business. This includes installing, configuring, and maintaining network infrastructure (including routers, switches, firewalls, and the connections to servers and workstations), system backup/restoration, IT security, Group Policies, upgrade strategies/policies, etc. They will assist the Help Desk Technician with end‑user support including account maintenance, system configuration, setup, and requested baseline configuration changes.

Position is responsible for the acquisition, deployment and retirement of hardware and software.

• Oversee Helpdesk Support Technician and provide support as required (Provide 2nd and 3rd level IT/Helpdesk support).
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software and system management tools.
• Deliver the highest levels of systems and infrastructure availability.
• Maintain security, backup, and redundancy strategies.
• Responsible for improving and maintaining enterprise quality security protocols of all points of entry to Exxel infrastructure.
• Responsible for all web administration tasks, web domain management, and maintaining secure web access to systems.
• Participate in the design of information and operational support systems.
• Maintain quality service by establishing and enforcing organizational standards.
• Responsible for procurement purchases and recurring infrastructure costs.
• On‑call and off‑hour shifts expected.
• Maintain internal shared documentation on infrastructure layout, processes and all pertinent infrastructure information.
• Work with and act as a liaison for the business as the technical lead for establishing relationships, contract negotiation, renewal, and compliance, and working with third‑party providers for implementation on IT projects.
• Manage financial aspects for IT, including purchasing, budgeting, and budget review and pursuing cost‑saving strategies.
• Maintain and support all corporate IT assets including physical and virtual assets, domains, physical and cloud infrastructure, telecommunications, and technology needs for Exxel Outdoors.
• Work cross‑functionally regarding the strategic IT requirements to meet business initiatives and KPIs.
• Lead technological projects relating to any potential merger and acquisitions Exxel Outdoors may procure.
• Be the onsite technical expert on all internal business intelligence and business consumer facing technologies including EDI, e‑commerce, WMS, and vendor and direct‑to‑consumer initiatives.
• Maintain…