IT Support Admin - Pontotoc, MS

IT Support Administrator

Location: Tupelo, MS
Pay: $22.00–$30.00 per hour, depending on experience

We are seeking an experienced IT Support Administrator to provide hands‑on technical support to employees and assist with the company’s computer systems, hardware, software, and IT infrastructure.

• Provide onsite technical support through service desk tickets, phone, email, and walk‑ins.
• Troubleshoot hardware, software, workstation, and network connectivity issues.
• Install, configure, image, and maintain computers, laptops, tablets, printers, phones, and mobile devices.
• Support Microsoft Office and other business applications.
• Create and maintain Active Directory user and computer accounts.
• Assist with VPN accounts, conference room technology, and video conferencing systems.
• Support network and systems teams with equipment installation, maintenance, testing, and onsite infrastructure projects.
• Perform network troubleshooting involving DNS, DHCP, VLANs, and connectivity issues.
• Assist with server room and IT infrastructure maintenance.
• Maintain IT equipment inventory and technical documentation.
• Assist with employee onboarding and offboarding, including account and equipment management.
• Follow IT security standards and protect confidential company information.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field with relevant experience; equivalent experience may be considered.
• Strong technical troubleshooting and problem-solving skills.
• Experience with Windows environments, Active Directory, networking, and IT systems.
• Microsoft, A+, Server+, Network+, or Security+ certifications are preferred.
• Strong communication and teamwork skills.
• Ability to work independently and manage multiple technical support requests.
• Valid driver’s license and ability to travel occasionally as needed.

Pay: $22.00–$30.00/hour based on experience.