Student IT Assistant

Student IT Assistan

• Assist with the installation, configuration, and maintenance of computers, software, and peripheral devices.
• Troubleshoot and resolve hardware and software issues for students, faculty, and staff.
• Provide support for network connectivity issues, including
  
  Wi-Fi and VPN troubleshooting.
• Assist in setting up and managing accounts for university systems (email, learning management systems, etc.)
• Help with the maintenance and updates of IT documentation,including user guides and troubleshooting logs.
• Assist in inventory management of hardware and software.
• Support the IT department in various tasks related to security,software updates, and system backups.
• Provide customer service by answering IT-related inquiries and offering helpful solutions.
• Other related duties, as assigned

Minimum Education

High school diploma or GED

Must be a currently enrolled student at Alcorn State University

Minimum Experience

Prior experience in area applied but not required

Licenses/Certifications

N/A

Basic knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).

Familiarity with troubleshooting common software and hardware issues.

Strong communication and problem-solving skills.

Ability to work independently and as part of a team.

Attention to detail and ability to follow instructions carefully.