Product Support Specialist IV

Become the Voice of Innovation at 5th Axis

At 5th Axis
, we’re global leaders in precision machining, automated production, and turnkey manufacturing solutions. From work holding systems to zero-point technology—we design, build, and deliver it all. We don’t just make products;
we empower machinists and manufacturers worldwide.

If you’re passionate about solving technical challenges, love helping people, and want to be part of a team that’s shaping the future of advanced manufacturing, we want you here.

Are you energized by helping others succeed? Do you enjoy troubleshooting, teaching, and making complex machining challenges easier for customers? As a Product Support Specialist , you’ll be the first point of contact for machinists, engineers, and partners who rely on our products every day.

You’ll combine your CNC machining know-how with customer-first service to provide technical support, guide product selection, and make sure every interaction reflects the 5th Axis standard of excellence.

Provide hands‑on technical support for work holding products, zero‑point systems, and related accessories
.

Troubleshoot customer machining issues and escalate complex cases to engineering when needed.

Respond to inquiries via phone, email, and other platforms
—always with professionalism.

Assist with order entry, RMAs, shipping coordination, and replacement parts
.

Document interactions, issues, and solutions in CRM and ERP systems (Epicor, Salesforce preferred).

Deliver training and product knowledge to customers.

Share feedback with internal teams to drive continuous product and service improvements.

3+ years as a CNC operator, setup machinist, or similar technical role.

Strong knowledge of 3, 4, and 5‑axis machining centers, work holding, and zero‑point systems
.

Excellent communication skills—you can explain technical concepts clearly.

Familiarity with ERP and CRM platforms (Epicor and Salesforce a plus).

Highly organized, detail‑focused, and able to juggle multiple priorities.

Bilingual (English/Spanish) is a plus, but not required.

High school diploma or equivalent required; technical degree, certificate, or apprenticeship preferred.

Competitive salary +
performance‑based bonuses

100% company‑paid medical & dental premiums

Company‑paid life & disability insurance

401(k) with 4% match

Generous PTO + paid holidays

Real opportunities for career growth and advancement (90% of our managers started here!)

Supportive, non‑corporate culture where your ideas matter

Fun and meaningful team events

This isn’t just a support role—it’s your chance to be the bridge between world‑class products and the people who use them. If you’re ready to apply your technical skills in a customer‑facing role with real impact, this is where your future takes off.

Apply today and let’s build it together—with 5th Axis
.

5th Axis is proud to be an equal opportunity employer. We celebrate diversity, value unique perspectives, and believe everyone has the power to make an impact. If you need accommodations during the application or interview process, email us at .