Senior Service Manager

TA Manager
- Operations @ Ashley Furniture | Talent Acquisition with a people-first mindset

Build Your Career with Ashly Furniture

Senior Service Manager

The Sr. Service Manager leads all aspects of fleet maintenance operations, ensuring the reliability, safety, and cost-effectiveness of our vehicle fleet. This strategic leadership role combines technical expertise with operational excellence to optimize fleet performance, minimize downtime, and drive continuous improvement across maintenance programs.

As a key leader within the operations organization, you will oversee maintenance teams, vendor relationships, asset management strategies, and compliance programs while partnering with cross-functional stakeholders to align fleet operations with business objectives.

• Direct all fleet maintenance operations, including preventive maintenance, repairs, inspections, and emergency response in your area of responsibility.
• Implement and monitor comprehensive maintenance strategies that maximize vehicle uptime, extend asset life, and reduce total cost of ownership.
• Implement and monitor key performance indicators (KPIs) for fleet reliability, maintenance costs, vehicle availability, and safety compliance.
• Oversee maintenance scheduling systems to optimize resource utilization and minimize operational disruptions.
• Lead, mentor, and develop maintenance teams including technicians, service managers, and support staff.
• Build a high-performance culture focused on safety, quality, efficiency, and continuous improvement.
• Conduct performance evaluations, provide coaching, and create development plans for team members.
• Ensure proper staffing levels, skill sets, and certifications to meet operational demands.
• Foster collaboration across shifts, locations, and departments.
• Negotiate and manage relationships with OEMs, parts suppliers, service providers, and equipment vendors.
• Evaluate vendor performance, manage contracts, and ensure service level agreements are met.
• Identify opportunities for strategic partnerships that enhance service quality and reduce costs.
• Hold team accountable to warranty recovery, and claim processes.

• Ensure full compliance with DOT, OSHA, EPA, and other applicable federal, state, and local regulations.
• Develop and enforce safety protocols, standard operating procedures, and best practices.
• Conduct safety audits, risk assessments, and incident investigations.
• Maintain required certifications, licenses, and documentation for vehicles and personnel.
• Implement environmental initiatives to minimize fleet emissions and waste.

• Develop and manage annual fleet maintenance budgets, including labor, parts, equipment, and services.
• Analyze maintenance cost trends, identify cost‑saving opportunities, and implement efficiency improvements.
• Prepare financial reports, forecasts, and business cases for capital investments.
• Control inventory levels and optimize parts procurement strategies.

• Implement and optimize fleet management systems, telematics, diagnostic tools, and maintenance software.
• Leverage data analytics to drive predictive maintenance strategies and informed decision‑making.
• Stay current on emerging technologies, alternative fuels, electrification, and industry innovations.
• Lead technology adoption initiatives that enhance operational efficiency.

• Develop long‑term fleet maintenance strategies aligned with organizational goals.
• Lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies.
• Benchmark performance against industry standards and implement best practices.
• Collaborate with operations, procurement, finance, and safety teams on cross‑functional initiatives.

• Demonstrate and promote the Company's Core and Growth Values in all decisions and interactions.
• Foster a culture of accountability, transparency, and excellence.

• Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field (or equivalent work experience).
• Advanc…